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“Disappointed”

The Bat & Ball Freehouse
Ranked #18 of 121 Restaurants in Farnham
Certificate of Excellence
Price range: US$16 - US$39
Cuisines: British
More restaurant details
Restaurant details
Dining options: After-hours, Reservations
Description: Your first time here you might find us a little difficult to find as the pub is down an un-adopted lane in the bottom of a valley, backing on to the Bourne stream. "The Bat" is a traditional country/village pub retaining the charm and atmosphere of what a pub should be. An open fire, panelled walls, nooks and crannies, hops hanging from the old oak beams, cricketing memorabilia and six shining brass hand pumps for ale. Outside there is a covered patio area with grape vines overhead and a large garden with flower borders, a children’s play structure and plenty of seating. There is also a large car park.We offer a good and wholesome selection of light snacks, main meals and a mouth watering selection of homemade puddings and desserts. All our food is cooked and prepared in house by our team.Crossing the generations ,the pub is a meeting place for all and you will be sure of a genuine welcome
Reviewed 2 June 2021

The bat & Ball has been my go-to pub for nearly 20 years and I've recommended it to dozens of other people for the consistently good guest list of ales, great food and friendly efficient service. We visited a couple of times last year and found them coping brilliantly with the Covid restrictions.

Last night was like being in a different pub though. They clearly have a new batch of staff, and badly need to invest some time in training and supporting them - simple things like where to find the menus for different dietary needs, how to put a food order through the till, how to run and close a tab and what condiments/cutlery etc go on a table should all be covered before they go anywhere near customers. And ALL staff - especially the more experienced ones - need reminding of the golden rules of customer service. Make like a swan, keep smiling, and if there's any chaos or mistakes keep it to the back room out of sight and earshot of your paying customers! Listening to loud conversations across the empty bar, customers being dissed for returning incorrect orders and the supervisor dressing down new untrained staff for making mistakes all contributed to a stressful dining experience and we left as soon as we'd finished our main meals.

Please sort your menus out too - I had to guess what was vegan from comparing the Vegetarian and Dairy free menus!

I really hope this was a glitch and not a sign of a lasting change in vibes because I really love this pub.

Date of visit: June 2021
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4  Thank Alex S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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4 - 8 of 394 reviews

Reviewed 2 June 2021

Have been enjoying the B&B for 12+ years and have never bothered to try anywhere else! Last 3 visits though have been very disappointing.

Tonight’s experience:

Even before arriving, the phone booking process seemed to take >5 minutes. After being sat at the table for 20 minutes, I went in and inquired as to where our drinks were: the order had not even been started! When it finally arrived, 2 of the 6 drinks were wrong.

I appreciate these are not normal times, but more training of the [new] staff is clearly required, allowing the pub back to where it used to be.

We’re going to give the Spotted Cow a try.

Date of visit: June 2021
    • Value
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4  Thank Markcook32
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 May 2021

The Bat and Ball has been our favourite pub for ages be it the Tuesday Quiz or just a place to go for a nice meal / drink with friends. This pub has a lovely garden for summer and a warm interior for winter. The perfect place for food or trying local ales. Have yet to find anywhere that competes with great staff and classic English pub food.

Date of visit: May 2021
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Thank jakewD6085ZC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 May 2021

First timers to this lovely pub. What a find. Really lovely food, friendly attentive service and the location just lovely. We'll be back.

Date of visit: May 2021
    • Value
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Thank Swaggie2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 April 2021

Had lunch today with some friends. The service was so slow. We waited well over an hour for our food and even then they forgot our son's chips which I had to ask for twice. We would have ordered puddings as the food was nice but we wanted to get out before nightfall. This is the second meal we have had there where we had to wait a long time for. Won't be going back in a hurry.

Date of visit: April 2021
1  Thank Mrstwittwoo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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