We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Utterly fantastic! ”

Rollercoaster Restaurant
Ranked #8 of 12 Restaurants in Alton
Description: Rollercoaster Restaurant is set below a vast rollercoaster track where diners can watch as their order tackles two gravity defying loop-the-loops before dropping 8 metres down the tornado spiral to their table. Each diner will enjoy a full 360˚ dining experience at one of the 13 tables and will get to select from the brand new menu of family favourites.
Restaurant details
Description: Rollercoaster Restaurant is set below a vast rollercoaster track where diners can watch as their order tackles two gravity defying loop-the-loops before dropping 8 metres down the tornado spiral to their table. Each diner will enjoy a full 360˚ dining experience at one of the 13 tables and will get to select from the brand new menu of family favourites.
Reviewed 3 May 2018 via mobile

We visited on Monday 30th April, for dinner.

When reading reviews, we weren’t expecting anything incredible, aside from the gimmick of your food being delivered via rollercoaster, so we went in with fairly low expectations. Guys, don’t believe everything you read online; as for us, we had a brilliant experience.

There’s lots of novelties - you place your orders on a tablet/iPad. Quite fun with lots of pictures of the food, very descriptive with ingredients and allergens etc.

Pints, bottles of wine and cocktails are delivered by hand, whereas soft bottled drinks arrived via coaster.

The food was coming out quite quickly, and we were advised to order starters, eat those and then move to mains. We had Garlic Mushrooms, Mozzarella sticks and 2 lots of the scrummy pork scratchings

For mains, 2 of our party had steak - both cooked to order. No complaints there. The other two had the “WickerMan Stack” - which was delicious, but blow your brains out HOT!

the food is delivered in silver, lidded bowls, and you plate it yourself. Different dish elements come down the coaster in different bowls - so chips will follow the steak etc. I guess this is to minimise mushiness during transport

Mains very good, and piping hot, and all arrived in good time (we’d ordered all at the same time to ensure no delays, rather than ordering “per person”).

Pudding - Choc Fondant was very nice, as was the kids (for a big kid who wanted Jelly and a Freddo!!) pudding. Others opted for a liquid dessert.

All in all, a lot of fun. Theres videos playing of the various coasters, past and present on big screens... there’s awe when the food comes down from the kitchen (particularly the loop-the-loop!)

3 courses, a bottle of wine, cocktails and beers...4 adult guests was £135. Not too shabby. Think pub-grub, but in a wicked environment. Menu is pretty basic, but there’s something there for everyone.

My only, and very slight complaint was the member of staff at the end , who when we asked for the bill, sharply told us we had to walk up to the desk and pay - when we’d seen others pay at the table...but I’m in hospitality and that’s just a bug-bare of mine...it didn’t ruin our night...just maybe all staff should treat customers the same. ‍♀️

We will, absolutely be back!

1  Thank EternallyCullen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Rollercoaster Restaurant, responded to this reviewResponded 4 May 2018

Dear EternallyCullen,

Thank you for taking the time to review Rollercoaster Restaurant on Trip Advisor.

We really appreciate the in depth review of your recent experience. Your feedback/review greatly assists us in making sure that we are providing the very best for our guests, but also assists other guests who are looking to visit in the future.

It's very nice to hear that you had an Amazing time and enjoyed the atmosphere. We will take your feedback on board regarding our team to make sure that we are providing excellent service to all of our guests.

Thank you once again for your review and we hope to welcome you in the near future.

Best Wishes,

Alton Towers Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,412)
Traveller rating
Traveller type
Time of year
Language

270 - 274 of 1,413 reviews

Reviewed 1 May 2018 via mobile

We have been to the rollercoaster restaurant a few times normally as a family but we went as a couple this time. Food was Luke warm .. had to remind them about our drinks, 25 mins later.

Only reason I gave it 4 stars is down to previous visits but they really need to have some happy staff who are willing to help.

2018 Menu Isn’t as good as previous years .. Wickerman food is far too hot.

Thank HotelsUK77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Rollercoaster Restaurant, responded to this reviewResponded 4 May 2018

Dear HotelsUK77,

Thank you for your review on Trip Advisor.

We are sorry to hear that on this visit you did not enjoy your time/meal as you have previously experienced.

As a Resort we like to offer new experiences to our guests and occasionally change certain details. We also listen to our guests opinions to ensure we are providing the very best we can. Your feedback is highly important to us and assists in this.

Once again we apologise for any disappointment and we hope to welcome you in the future.

Best Wishes,

Alton Towers Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

Nice place to eat especially with your children you order your food and drinks using a pad so you are able to see your bill as you go but can work out a little expensive but if you have a merlin annual pass don’t forget your discount.

Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Rollercoaster Restaurant, responded to this reviewResponded 4 May 2018

Dear Tony R,

Thank you for taking the time to review our Rollercoaster Restaurant on Trip Advisor.

We are pleased that you enjoyed your overall experience here and hope that we can welcome you again in the future.

Best Wishes,

Alton Towers Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

This is a wonderful restaurant and it is an experience you must do at least once at Alton Towers. The staff are great and will help you out with anything you need to know and they are great with dietary requirements.I really want to give this place five star but I had a few issues with my meal. On the ipad (that you order the food off) it said they had 10 once burgers in stock but it turned out they did not, instead off telling me and letting me chose another meal they put two of the kids low quality 4 once burgers in that just tasted like MacDonald with a higher price tag. They did refund our meal and refunded straight away so thumbs up for Merlin costumer service.
Overall this is a good restaurant and you must do at least once n a visit to Alton Toweres

1  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Rollercoaster Restaurant, responded to this reviewResponded 4 May 2018

Dear David W,

Thank you for taking the time to review Rollercoaster Restaurant on Trip Advisor.

We are very pleased to read that you had a great time at Rollercoaster Restaurant. We are also happy to hear that although we were unable to rectify your incorrect meal (which will be looked into) that our team did turn this around to provide great customer service.

We hope that the experience you have had and how this was handled has persuaded you to return in the future :)

Best Wishes,

Alton Towers Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

Novel fun and very over priced .
It was a birthday treat and my boy loved it and that is what it’s all about ! He loved watching his dinner wiz down but it’s nothing to write home about and very basic. After a while retrieving your diner out of pots that are tricky open is a jar
It’s fun tho

Thank anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Rollercoaster Restaurant, responded to this reviewResponded 4 May 2018

Dear anna M,

Thank you for your review on Trip Advisor.

We are pleased to hear that your son loved his birthday meal. We are however, saddened to hear that you found certain aspects to be disappointing. This is certainly not the impression we wish to leave on guests.

It is great that you have provided us with this information because we can review this and apply this.

We hope that you are able to visit in the future and see these changes.

Best Wishes,

Alton Towers Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Rollercoaster Restaurant also viewed

Alton, Staffordshire
Stoke-on-Trent, Staffordshire
 
Farley, Staffordshire
 

Been to Rollercoaster Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing