There are two facilities - David in Northants and Richard in West Sussex. We booked through Richard. He's a lovely guy, very happy to accommodate where he could. The van was as new, clean and very well equipped. Our trip was excellent (we went to France for a couple of weeks). Our experiences on returning the van were the same as when we picked it up - dealing with Richard was a pleasure, our experience of Lovely Campervans can't be faulted - a glowing review, full recommendation and we will certainly be repeat customers!