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“A real find!”
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Kitchen-Diner - with full kitchen connected to dining area, breakfast bar, snug lounge and garden
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Excellent
32 reviews
Kitchen-Diner - with full kitchen connected to dining area, breakfast bar, snug lounge and garden
Dining Area - with seating for 8 guests plus high chair and double
French doors to the patio
Snug Lounge - with seating for 4 guests, Sky TV and wood burner
Heron House - dining area with French doors out to the patio & garden
Courtyard Garden - with patio dining area and garden room
Patio - with dining area for 8 guests and BBQ
Relax in the sunny courtyard garden on our deck chair, with a good book!
Kitchen - with Belfast sink, silestone worktops, double oven, Nespresso machine etc
Breakfast Bar - with seating for two, opening out to the snug lounge, kitchen-diner and garden
Front Lounge - with seating for 6 guests, Sky TV and feature fireplace
Snug Lounge - with Parker Knoll armchair for relaxing by the wood burner...
First Floor Landing - with original stripped pine staircase
Master Bedroom - with king bed, Sky TV and open-plan full bathroom
Master Bedroom - converted attic room with king bed and open-plan full bathroom
Middle Bedroom - with king iron bed
Master Bedroom - open plan full bathroom with roll top bath and shower over
Take in soak in one of our 2 roll top baths...
Middle Bedroom - with feature fireplace and vintage touches
Front Bedroom - with twin divan beds that can form a zip-linked king bed
Front Bedroom - with vintage touches
First Floor Bathroom - with roll top bath and separate shower cubicle
Back Bedroom - with iron day bed that can be used as a single bed or twin/king
Back Bedroom - with single iron day bed that forms a king or twin bedded room
Private Parking - space for 1 car in our allocated space outside the back gate
Whistable's busy Harbour with food, live music and stalls.
The famous Neptune pub is also just minutes away - enjoy a pint & some live music.
Whitstable's West Beach is just a few minutes walk from Heron House.
Enjoy a Whitstable sunset... just a short walk from Heron House and you're on the beach!
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Overview
Holiday Rental House -
4 Bedrooms, 3 Bathrooms, Sleeps 8
Whitstable, Kent, England

Reviews from our community

Excellent - based on 32 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Paul G
London, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Don't stay there if you have kids”
Reviewed 25 April 2017 for a stay in April 2017
1
person found this review helpful

We really like Whitstable and have been there on a number of occasions and on this occasion we booked Heron House. My wife and I, my wife's parents and our 3 children.

We enjoyed our stay and the house was pleasant enough.

On the day of our departure my wife received a rather gruff voice message from the owner along the lines that she (the owner) thought we hadn't left the property yet - we had left the property on time (this was, it transpired, a passive aggressive reference to us not having cleaned the property to her satisfaction). We tried to contact the owner again that day but to no avail. On the Saturday - we vacated the property on the Thursday - the owner wrote a long email to us saying - in summary - the following:

1. Her cleaners had not turned up so she has to do the cleaning of the property herself.
2. The house was not cleaned in accordance with the terms and conditions (!)
3. Our two eldest boys had moved the beds together in their room and "scuffed" the floor.
4. A spindle had come out on the stairs.
5. She would like (passive aggressive) to deduct £100 from our deposit for these issues.

1 and 2. I have rented out my holiday home, but i never expected holidaying guests to clean when they leave the property - it is a holiday! Who wants to clean on a holiday.
3. The reason my sons put the beds together was that they kept falling off them whilst asleep as they were too narrow! We didn't see any "scuffs" and quite frankly, this is a pathetic assertion as it constitutes wear and tear.
4. The spindle was hanging off when we arrived - which is dangerous - and the owner appeared to accept this in the end suggesting to me she knew it was a problem.
5. After a week away in Whitstable i was very busy at work and did not have the time or energy to argue with the owner so i said that i would pay the £100 if she made a suitable reduction for the Spindle. She deducted £10.

Well i hope the ill gotten gains were worth this review.

Now here's the thing: the owners real irritation was that she had not booked cleaners (to save money no doubt) and had to do more cleaning than she anticipated. If you want to finish your holiday cleaning a house as well as trying to pack for your children then this is the property for you. If not, either stay away from Heron House or be prepared to forfeit some or all of your deposit.

Also don't forget to look at term and condition 10 if you want to keep your £250 security deposit.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 May 2017
We are very disappointed and upset that you have chosen to write such a personal and negative review following your stay at our house last week. We have never met nor spoken on the phone and only exchanged emails after your stay due to the problems we encountered the morning you left the house. A great deal of extra work was involved in resetting the house for a wedding group due to arrive for the Easter weekend.

We explained to you the situation at the house when we arrived with our cleaners and asked for help covering the extra four hours of work required and the permanent damage to the bedroom floorboards. We also explained that any contribution was voluntary and you agreed to help out, which we really appreciated. We also returned to you, free of charge, all the many personal belongings that were left at the house.

We offer a high standard of family-friendly holiday accommodation and most of our bookings are extended family groups with children of all ages, just like yours. We are saddened by your decision to include false and misleading information in your review. We can only hope that future guests will give us the benefit of any doubt you have tried to create here. We only ask that guests respect our home and the hospitality we provide, no more.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Susan G
Southport, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A real find!”
Reviewed 18 March 2017 for a stay in March 2017

We have just returned from a fabulous week's holiday at Heron House. Its location is perfect: it's within walking distance of the station, a few minutes walk to the beach, the park and the high street.
Heron House is definitely the best self- catering accommodation we have stayed in. The house is welcoming, just like its owner, Julie, who has furnished the rooms with great style, thoughtfully equipping them to anticipate guests' every need.
The large kitchen/diner is a real plus with its family sized table and French doors opening onto a private, enclosed garden - ideal for children.
We had great fun exploring Whitstable, with its many cafes, restaurants and individual shops.
We'll be back!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very stylish refurbished house close to the high street and beach”
Reviewed 22 February 2017 for a stay in February 2017
1
person found this review helpful

Gorgeous house - lovely decor and thoughtful touches for us and our dog. Great recommendations for restaurants and things to do locally. Having parking is such an asset in Whitstable. Cannot fault it -am sure we'll return.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sophiejea...
London, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Mrs”
Reviewed 21 February 2017 for a stay in February 2017

Just returned from a wonderful weekend with friends at Heron House. Decor, furniture and style of the place was stunning yet homely. The house was lovely and warm and really well equipped, particularly the kitchen. Our quirky ensuite loft room was a highlight for me!

Communication with Julie was always really efficient and helpful. We really felt Julie cared about us having a great time.

Would highly recommend this house for groups of 8 as it's a lovely home from home in a lovely little town with lots of nice shops and places to eat, right by the sea.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
“Heron house is a wonderful home from home .”
Reviewed 25 January 2017 for a stay in January 2017

The house is wonderfully furnished .great garden very secure for our dachshund to be let out in . Very near all the restaurants and shops in whittastable .and 4 minutes from great walks along the sea front .will defineltly visit again .

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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