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Reviewed 10 June 2016 via mobile

Some say it's because it's so close to the M1 and less than 50 miles to London. I say it's bordering on daylight robbery as they charged£189 for 1 person Bed & (very average) Breakfast.

Plenty of free parking and decent free wifi (2 devices). Room on the lower ground floor (same floor as business centre and health club) must have been recently refurbished with a very comfortable bed and modern (if not very powerful) shower. Cleaning of the bathroom could have been a bit better. A nice comfortable room which was also very quiet too - the walk along the tired corridors gave no clue that the room would be so nice.

Probably worth around £100 a night but nowhere near what they charged.

Stayed: June 2016, travelled on business
Thank sleep007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this reviewResponded 13 June 2016

Thank you for your feedback after a recent stay. I apologise that you were not completely satisfied with certain aspects of your stay and also that the bathroom could have been cleaner. This is not up to our normal high levels of service and obviously is not acceptable. This will be followed up with the Housekeeping team to ensure all guests receive the same standard of cleanliness that we strive to achieve. We trust that we can still welcome you back in the future.

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Reviewed 8 June 2016 via mobile

The good. Issue raised with reception was quickly resolved.
The bad.....
Room directly over wedding party. So incredibly noisy. Suggest you only give those rooms to wedding guests.
Restaurant was like a casual cafe with small tables and naff plastic seats.
Whole bar closed for refurb, should have stated that when booking: table bar service offered but no one actually came to the tables to take an order, you had to try and flag someone down. Staff actually walk straight past you without making eye contact.
Outdoor seating area as pictured on website was only accessible by wedding party. This was actually the only reason r chose the hotel we knew the weather would be good and wanted some outdoor space.
Would not recommend, this is a holiday inn, not an express, but certainly not worth the extra.

Stayed: June 2016, travelled as a couple
Thank LeicesterLou71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this reviewResponded 8 June 2016

Thank you for your feedback after your stay with us. I am pleased that reception were able to resolve your issue to your satisfaction but sorry to read that other areas did not meet you expectations especially our restaurant/lounge area. We are having some refurbishment works done in this area but endeavour to keep the disruption to our guests to a minimum and continue with our normal level of service. This does not appear to have happened on this occasion and again I apologise. With regard to the room allocation we do try to allocate away from any functions but on occasions we cannot always accommodate. We do hope that you will return in the future so we can restore your faith in our hotel.

Kind regards

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Reviewed 8 June 2016

Stayed on business and while the hotel is doing some reservations in the bar, which do impact on the restaurant, the staff try hard to accommodate you. They were rushed off their feet but smiled and pleasant. Food was ok without over exciting but breakfast was very good. Rooms comfortable and good condition. Will stay again when in the area and one of the better Holiday Inn Hotels.

  • Stayed: June 2016, travelled on business
    • Value
    • Location
    • Service
Thank Bienvenue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this reviewResponded 8 June 2016

Dear Bienvenue S, thank you for your feedback after a recent stay with us. As you say, we are undergoing some refurbishment works currently but this should not affect the high level of service that we offer all our guests. We hope to welcome you back again soon so that you can see the finished product.

Kind regards

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Reviewed 7 June 2016 via mobile

We arrived Saturday after our London tour we where checked in very quickly and was happy with our room 203 .we enjoyed a lovely carvery in the restraunt the food was delicious! Staff where always on hand if we needed anyhing.we woke up next day to a lovely continental breakfast and we had a good choice and lots of variaty our children where very happy and my husband was very happy with cooked breakfast .would definitely recommend to everyone ⭐⭐⭐⭐⭐

Stayed: June 2016, travelled with family
Thank donnamarie31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this reviewResponded 8 June 2016

Dear donnamarie31, Thank you for your review after a recent visit with National Holidays. We are pleased that everything met your expectations and that you were well looked after by our teams. We look forward to welcoming you back in the near future.

Kind regards

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Reviewed 5 June 2016

Visited last weekend, arrived Friday and was quickly checked into our rooms. Both rooms very spacious and comfortable. We decided to eat in the restaurant and was not disappointed, they were very busy as 3 coach trips we're staying at the hotel but we were quickly seated. Two opted for the buffet and were very impressed with the choices and others went off the menu, all food served was very tasty. Staff in the restaurant were excellent, especially our waitress Neelam whose service went above and beyond. Very restful night, up in the morning and myself and sister went for a swim then back to the room to shower and go for breakfast, even though the hotel as full there was ample hot water. Arrived for breakfast as the coach trips had left for the day, had an ample breakfast which set you up for the day. Sunday morning same start by going for a swim, must mention towels are provided and a spinner to take excess water from your swimwear and bags provided to carry back to your room. Lovely breakfast again on Sunday morning, checkout was quick. Lovely stay and would not hesitate to stay again, thanks.

  • Stayed: May 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank deb8407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this reviewResponded 6 June 2016

Dear Deb8407, thank you for your review after a recent stay with us, I am pleased to read that everything met your expectations and you were well looked after by our teams, especially Neelam in the restaurant. We trust that we can welcome you back again soon.

kind regards

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