Dear Guest,
Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the size of the room, our convenient location, and the parking facilities.
However, we’re sorry to learn that some aspects of your stay didn’t meet your expectations. We sincerely apologize for the issues with the room temperature, bathroom condition, and noisy extractor fan. Your feedback is invaluable, and we will address these matters promptly to ensure improvements.
We also understand that the staircase may have been challenging, and we regret any inconvenience this caused. For future stays, please don’t hesitate to contact us ahead of time so we can assist with luggage or suggest rooms that better suit your preferences.
Thank you for bringing these points to our attention. We hope you’ll consider giving us another opportunity to provide you with a more comfortable experience in the future.
Kind regards,
Ormonde House Hotel