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bumps94
Romsey, United Kingdom

FABULOUS CHRISTMAS LUNCH

5.0 of 5 bubblesReviewed 25 Dec 2024via mobile
Four of us booked in to the White Horse for our Christmas lunch. Everything was outstanding and I wish that we could award 6 stars. The ambience in the brasserie was excellent and all of our courses superb. Susana and the staff were wonderfully attentive and we had a fantastic lunch. I hope that everyone enjoyed it as much as the four of us did.
Date of stay: December 2024
Trip type: Travelled as a couple
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      Reviews (370)
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      Traveller rating
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      Show reviews that mention
      All reviews coaching inn lovely hotel nespresso coffee machine the penthouse interesting building no lift would highly recommend a visit housekeeping team our recent visit adds to the charm steeped in history well stocked bar amazing wedding market town staff were fabulous playing cards enjoyable stay
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      4 - 9 of 370 reviews
      Reviewed 17 December 2024

      Everyone is so friendly at the hotel, Nina and Susannah were extremely helpful when we were enjoying our meals in the restaurant. Heather made a huge difference with organizing our comfortable accommodation. The food was very enjoyable and again everyone who works at the hotel is very friendly and helpful. Our room was very comfortable, lovely bedding and amazing pillows and great facilities too.
      Thanks Heather and the team for making our special time with family a beautiful memory.

      Room tip: Would recommend a two night stay or longer to really make the most of what the Hotel has to offer and location.
      Date of stay: December 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank John H
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 14 December 2024

      This must be the noisiest Hotel I have ever stayed in. My wife and I have just completed a second three night stay two weeks apart. We have endured a raucous wedding, a Tom Jones tribute evening (at least this was entertaining) and a private party which was again noisy and raucous. A couple of hours of an out of tune brass band in the courtyard was a step too far Since I was in the area for an operation I would have liked a decent night’s sleep, but no such luck. We were in a twin room overlooking the courtyard, right in the firing line for the noise from the event space. We asked to move to a quieter room after the first visit, but were told there were no alternative rooms for the second stay. Here lies the problem. The Hotel has developed the event side of the business, which is obviously successful and from this point of view is a great asset to Romsey. However, this is catering for local residents at the expense of the Hotel guests.
      If the Coaching Inn group want to run the White Horse primarily as a Hotel I would like to make a few observations which would make a stay more enjoyable.
      If there is a noisy function scheduled, then make it known to any guest booking at that time. That is just good practice.
      The room was perfectly adequate but was ‘tired’ and in need of refurbishment. The bathroom had a leaking toilet which resulted in the noisy cistern refilling for a second or two every few minutes. Every metal surface, tap and join was coated in limescale, and the tile grouting was dirty. The overall impression was that the room was a bit neglected. I found the mattress hard and uncomfortable, but that might just be a personal impression.
      There was no space reserved for Hotel guests. The Hotel is popular with local people which is good for business, but if guests are unable to find a seat in the bar or a quiet area to sit, then there is not so much to attract a visitor. A couple of nice rooms have been turned over to Private Event spaces which has the effect of reducing the Hotel facilities.
      The Hotel seemed very understaffed in most areas, with no sign of a General Manager overlooking all aspects of the business. Reception staffing was a bit haphazard, sometimes there, sometimes not.
      The White Horse just needs to make up its mind if it wants to be a Hotel or an event venue. At the moment the two do not work together very well.

      Date of stay: December 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Fangbuster
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 24 November 2024 via mobile

      Absolutely terrible service past 10pm; not permitted to drink at the bar past 10pm because of apparently those in the bar making too much noise at a 80th birthday party. Obscenely bad behaviour by the hotel staff. Inappropriate and ridiculously bad behaviour revolving around the apparent call of the police on a 71 year old female!

      Room tip: Do not stay here if you expect the customer service a hotel of a hotel of this calibre.
      Date of stay: November 2024
      Trip type: Travelled with family
      Thank Samantha G
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 24 November 2024 via mobile

      Stayed one night to visit friends wedding. Our room was large and overlooked the courtyard. Immaculately clean . Huge bathroom great products to use . Gorgeously warm . Bed extremely comfortable . Went to the restaurant for lunch had the sharing fish platter which was delicious and plentiful for two. Couple of perfect cocktails and a banana parfait pudding . Couldn't fault anything . All the staff friendly and charming from check in to waitresses in the restaurant. Have already recommended to friends as great location into New Forest and Lymington. One thing I would have liked some info in the room about calling reception maybe a couple of menus . I might not have seen them . However this did not deter from a fabulous stay . Thankyou

      Room tip: There is no on site parking but plenty close by . Breakfast definitely worth adding again delicious
      Date of stay: November 2024
      Trip type: Travelled as a couple
      1  Thank A8906EFlisab
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      The Coaching Inn Group Managment Team, Marketing at The White Horse Hotel, responded to this reviewResponded 5 December 2024

      Hi A8906eflisab, thank you for taking the time to leave a review for us at The White Horse Hotel. We're happy we could meet your expectations!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 19 November 2024 via mobile

      Overall an excellent stay. Arrival warm but was efficient. Room clean and comfortable. Lovely bath. Staff in restaurant very good. Food excellent and great value
      Lack of info in room. And could not get tv to do much. 2 room keys for 2 guests would have been good. Esp when 1 is needed to power electrics.
      But these are minor constructive criticism points The stay was great.

      Room tip: Parking is a little way away. 5 mins walk.
      Date of stay: November 2024
      Trip type: Travelled as a couple
      Thank Ryeman2012
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      The Coaching Inn Group Managment Team, Marketing at The White Horse Hotel, responded to this reviewResponded 21 November 2024

      Ryeman2012, we are so pleased you enjoyed your visit to The White Horse Hotel! Thank you for your kind words. It means a lot to the team.
      We have taken the criticism points on board.
      We hope to see you again soon!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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