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Traveller rating
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All reviews the cottages a great experience staying a place worth staying specially ms awesome service loved our stay beautiful orchids rooms are clean and spacious visit kalimpong behaved staff great place to visit lap of mother nature local market nature lovers mesmerizing view special thanks running hot water
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Reviewed 31 March 2021 via mobile

The hotel was awesome. The view from the hotel window was mesmerizing. I was very happy and pleased with the service i got there. I shared very nice memories with the staff of the hotel. Specifically miss Sweata Dahal,who addressed us all the way long.
If i ever get a chance to visit kalimpong again,then i am surely gonna stay at orchid retreat. Thank you for your awesome service.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank abhinayad2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nivedita Sen , Guest Services / Front Office at Mystic Orchid Retreat, responded to this reviewResponded 10 April 2021

Dear Sir

Namaste!
Thank you for staying at The Mystic Group of Hotels and for your valuable feedback. Happy to know that The Mystic Group Of Hotels was associated in making your stay a memorable one. My team & I are delighted to know that you enjoyed the services & hospitality provided to you by us.

Your positive feedback is highly appreciated. I am proudly sharing your compliments with my entire team . It is always highly encouraging to such feedback which motivates us in endeavor to create delight for all our guests. Assuring you a comfortable stay & looking forward to your continued visits.

Regards
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2021

It was a great stay in mystic. View from the hotel is just awesome. Rooms are quite spacious and clean. Staffs are really friendly. The only complaint that I have is service was a bit slow otherwise it was a wonderful experience staying there. We would definitely like to get back.

Date of stay: March 2021
Trip type: Travelled with friends
Thank 876komals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nivedita Sen , Guest Services / Front Office at Mystic Orchid Retreat, responded to this reviewResponded 10 April 2021

Dear Guest,
Greetings
Thank you for choosing to stay with us at the Mystic Group of Hotels and for your valuable feedback on this forum.
My team and I are delighted to know that you had a wonderful stay,I am glad that you enjoyed the food and the spacious room.The location as mentioned by you truly offers beautiful scenic view.
We sincerely apologize for all the inconvenience caused to you. We request you to allow just another chance of being at service and exhibit the remarkable changes that have been implemented post your feedback.
Looking forward to welcome you to The Mystic Group of Hotels again.
Regards
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2021

It was an awesome experience overall. Located a little far from the town, but the place is ideal if anyone is looking for calmness outside the city congestion. Fantastic mountain viwes from the place. Nice behaviour from the staffs, easy check in and check out process. Also, the dining area is clean and food quality and price are standard. A five star from my end.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank 264abhishekc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nivedita Sen , Guest Services / Front Office at Mystic Orchid Retreat, responded to this reviewResponded 10 April 2021

Dear Guest,
Thank you for choosing The Mystic Group of Hotels to stay with and for reviewing us in this forum.
It was an honor to host you, we are glad that you enjoyed the hospitality offered to you by us. We try to provide exceptional services to our esteemed clients, We would love to be at your service in near future again.

Regards,
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2021

We stayed for 3 days. Rooms are comfortable and good. Views are good (though when we went fog was there.) staffs were friendly and cooperative. Food was good. But few things are over price. Also this place is 3km away from market area. If you are silent lover then this is best place for you. Enjoyed a lot.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank supritampaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nivedita Sen , Guest Services / Front Office at Mystic Orchid Retreat, responded to this reviewResponded 10 April 2021

Dear Mr Supratim Paul
Greetings
Thank you for your recent stay and valuable feedback.
It is indeed disheartening to note that we could not meet your expectations during your stay with us, and we sincerely apologize for all the inconvenience caused to you.
The experience that you had during your stay is certainly not what The Mystic Group of Hotels Symbolized for and hence we request you treat this incident in isolation.
We are happy that you found our Chef 'perfect' and was able to please your palate with the wide selection of food offerings and could customize a meal for you.
We sincerely request you to allow just another chance of being at service and exhibit the remarkable changes that have been implemented post your feedback.
Assuring you a comfortable stay in future and looking forward to your stay.
Regards
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2021

Infrastructure and location are too good. Dinning room is just awesome. Anyone can see Kanchanjangha from here. Hotel executives are very polite and helpful.I always suggest someone to stay here atleast once. It is really value for money.

Date of stay: March 2021
Trip type: Travelled with family
Thank mrinalm2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nivedita Sen , Guest Services / Front Office at Mystic Orchid Retreat, responded to this reviewResponded 10 April 2021

Dear Guest,

Greetings
Thank you for choosing to stay with The Mystic Hotels and Resorts and for reviewing us in this forum.
It was an honor to host you, we are glad that you enjoyed the hospitality offered to you by us. We try to provide exceptional services to our esteemed clients, We would love to be at your service in near future again.

Regards,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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