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All reviews breakfast staff stayed for nights parking lot nice room beds were comfortable would stay here again hie ohio
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5 - 10 of 51 reviews
Reviewed 4 February 2018

The room was VERY comfortable to stay in. Lots of pillows and room to move around. Staff was VERY friendly and made us feel so welcome.Breakfast in the morning was THE best cheese omelet! They offered bags so you could take some fruit for later.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Dawn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2017

I was in the area on business over three weeks. Spent the first week at the nearby Hampton Inn and the last two weeks at this Holiday Inn Express. The Holiday is much better than the Hampton. Please see my review of the Hampton Inn.

Was warmly greeted at check in and recognized as an IHG Rewards Club Member. Had a very nice room on the top floor facing the front of the hotel. The room was very quiet, clean, and everything was in good working order. The bed was comfortable as were the pillows.

Breakfast was included each morning and had a number of selections to choose from. There is a BWW right next store that I ate at twice. Also a Meijer grocery store is close by.

I would highly recommend this property.

Room tip: Facing the front so no noise from nearby highway.
Date of stay: November 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2017

I stayed here over the 2017July 4th week while on the way to New York.
Rooms were clean, a little dated but clean, ***stars
Staff was really friendly, ***** stars
Breakfast was hot and very diverse, something for everyone, **** stars
Parking and access, ***** stars
My only negative is the smoking, big ash tray by the south door, so guess what, everyone stood there smoking and we have to walk through it, ZERO stars.
Cigarette butts all over the parking lot.
Ohio has smoking laws, this situation is on their NO list.

Room tip: Top floors, south side away from the ball diamond
Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank m25913190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Defiance, responded to this reviewResponded 18 August 2017

Hello m25913190,

Thank you for staying with us and taking the time to express your thoughts and concerns. I am glad to read your kind comments regarding our rooms, friendly staff and enjoyed breakfast with us. On the other hand, I am very sorry you did not experience an exemplary hotel stay due to the big ash tray and guests smoking. Please know that this is not reflective of the high standards we usually pride ourselves in since we are a 100% non-smoking hotel. Your feedback is very important to us as this continually helps us improve the facilities and services we offer to our guests. We would follow up your concerns to the hotel management and we are confident they will take necessary actions to improve our guest satisfaction. If there is anything we can do to make your next stay with us more enjoyable, please do not hesitate to ask the manager on duty. We look forward to serving you again.

Kind Regards,

Dianne L.
Case Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2017 via mobile

This motel is very nice. Has all the amenities needed. Private bathroom! Yay! Very clean. Passed my black light inspection with flying colors! Breakfast was yummy and so far the staff is fantastic!! Pool n hot tub. Would stay here again.

Date of stay: June 2017
Trip type: Travelled with family
Thank Jeanne1125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2017 via mobile

Great stay for the weekend. The room was quiet, clean and the staff was very friendly. Would definitely stay again if the need arises. Nice selection of breakfast items. Close to area attractions.

Date of stay: May 2017
Trip type: Travelled with friends
Thank Patty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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