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“First time”

The Cheesecake Factory
Ranked #5 of 55 Dessert in Columbus
Price range: US$21 - US$30
Cuisines: International
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Restaurant details
Good for: Groups, Special Occasion Dining, Business meetings, Child-friendly
Dining options: Breakfast, Dinner, Lunch, Reservations
Description: The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
Reviewed 3 May 2018

Very big restaurant so getting a table at 5:30 was pretty easy. Lots of selection on menu. I did not want to fill up to much because came mostly for cheescake. I had the chopped chicken salad which was more then filling. Took some home for next days lunch. I husband had the pork chop. Ended with strawberry cheesecake. The waiter was very helpful in recommending and explaining dishes.

Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 May 2018

Hi Karen, Thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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20 - 24 of 354 reviews

Reviewed 30 April 2018

We were in town and stopped by here to celebrate my wife's birthday. Being a Saturday it was very busy but we were lucky enough to get in after a 15 minute wait. David was our server and he was great. Our order was taken quickly and he was quick with suggestions and ideas. Refills on our drinks was quick and easy. The food was served hot and everything was fresh. It was a wonderful experience.

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Thank Cincwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 May 2018

Hi Cincwell, Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

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Reviewed 6 April 2018

the servers never come to greet the table for 10 plus minutes. It seems like 30 minutes. The hosts are clueless. The bar tender usually is ok. the general area servers vacant.

Thank Sarry707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 9 April 2018

Hi Sarry707, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team was more attentive. Please know that we will address this with our staff and hope you can give us another chance! Thank you for your feedback.

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Reviewed 29 March 2018

Cheesecake factory doesn't take reservations on Friday or Sat night, so if you are on a tight schedule, go during the week when they do take reservations. We were told it would be about 1hr 15 min wait, we were seated about 1 hr 25 min after we got there.

We did find some seats at the bar so we did not have to stand, but many people are left standing while they wait for their food. The wait was the bad part, the food is the good part.

We have been there many times, and have never had a "bad" experience. Some food is better than others. Dinner for 4 with 4 pcs of cheesecake and some drinks was about $175. The long wait made us spend more on drinks...

The menu is pretty extensive, I've had a variety of dishes there, but normally stay in the pasta or steak area. Steak Diane is delicious. Dessert is always worth the wait, even if you can't finish it, take it home. Many different kinds of cheesecake, if you can't find one of them that you like, you must not like cheesecake.

Service could have been a little more attentive, but it's not like he was ignoring us, the place was packed and overall the service was very good.

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Thank jmvett55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 30 March 2018

Thank you for your feedback, jmvett55! We really appreciate it. We're sorry to hear that you were not fully satisfied with our service during this visit. Next time, if there is anything that can be done to improve your experience please let our managers know so we can do our best to make things right. Thanks again and we're glad you enjoyed the rest of your visit!

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Reviewed 12 March 2018

On a whim, we decided to use the rest of our gift card for breakfast. We sat at the bar (by far quicker and friendlier service). I ordered the California omelet and he got eggs Benedict. Bread came quickly, water glasses refilled at least 3 times and his coffee cup was never empty. The food was delicious and was served shortly after we ordered. What a great way to wake up today!

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Thank lparzero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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