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Reviewed 2 February 2019

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 2 February 2019

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wanderer825958, Guest Relations Manager at Hotel Cleveland Gateway, responded to this reviewResponded 17 February 2019

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 25 January 2019

Date of stay: January 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 24 January 2019

Our stay was only a night, we came with family and were provided an unclean room. Requiring us to repack and move. The staff was unfriendly and inconsiderate. The experience was very poor—Would not recommend to anyone.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank Dreamer10910661843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonHotelGroup, Customer Care at Hotel Cleveland Gateway, responded to this reviewResponded 29 January 2019

Thank you for writing a review. We are saddened to hear about the scenario and issue you had regarding the cleanliness of your room and that you were not pleased with the service provided by our staff at that time. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.


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Reviewed 22 January 2019

The staff is what makes this place great. The location is central and there is a lot to do around the hotel. The lobby is quaint and welcoming, and the hallways are clean. I would definitely bring the family to stay here again.

Date of stay: January 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank Milderps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanderer825958, Guest Relations Manager at Hotel Cleveland Gateway, responded to this reviewResponded 17 February 2019

Wow! Thank you so much for sharing your feedback with us! I have passed your praises along to my colleagues and we are all so honored that you felt we had such an impact on your stay here! We work hard to deliver those truly memorable experiences and it sounds like with you, we hit the mark. We count ourselves lucky to have guests like you. We hope to see you and your family again when your travels bring you back to the area!
Sincerely,
Christen Corbett | Director of Guest Services
Radisson Hotel Cleveland-Gateway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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