Our stay was only a night, we came with family and were provided an unclean room. Requiring us to repack and move. The staff was unfriendly and inconsiderate. The experience was very poor—Would not recommend to anyone.
Thank you for writing a review. We are saddened to hear about the scenario and issue you had regarding the cleanliness of your room and that you were not pleased with the service provided by our staff at that time. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
The staff is what makes this place great. The location is central and there is a lot to do around the hotel. The lobby is quaint and welcoming, and the hallways are clean. I would definitely bring the family to stay here again.
Wow! Thank you so much for sharing your feedback with us! I have passed your praises along to my colleagues and we are all so honored that you felt we had such an impact on your stay here! We work hard to deliver those truly memorable experiences and it sounds like with you, we hit the mark. We count ourselves lucky to have guests like you. We hope to see you and your family again when your travels bring you back to the area!
Christen Corbett | Director of Guest Services
Radisson Hotel Cleveland-Gateway