Absolute dump. Place is filthy, new management are horrendous with absolutely no clue what they are doing, place is falling apart.
Try making a complaint to management to have them give you a lecture about ‘attitude’, they’re honestly pathetic. It’s really not a great when you check in and the door handle falls off, the beds slats are broken and snapped under the bed, the place is FILTHY beyond belief and bugs around the place. We organised a porta cot before our travels to find out whether it was worth bringing one from home or not, when we arrive the new manager has ‘no idea’, tries to charge us more and offers us the most disgustingly filthy bed for our child I’ve ever seen. When we ask her about it she also advises there is a $45 cleaning fee which honestly must be pocketed as this thing hadn’t been cleaned in a long time. When we ask her if she thinks the bed appears clean, she says she doesn’t know as she doesn’t use a porta cot….(any idiot can identify if an item is clean or dirty, she must have struggled mentally)
When we notified management we were unhappy about the cleaning and she commented that the beds and towels were clean but they don’t provide a full detail clean between stays. Why? You run a hotel…that’s disgusting. So they send the cleaners up to fix the room but leave and make us point out what we were unhappy with… great, just what I wanted to do to start my holiday…. No immediate fix would even fix this place, it was beyond filthy.
Honestly, after our short encounter with the stupidest people in hotel management we left and absolutely the best decision we could have made. No one else seems to struggle with cleaning and failure to recognise beds are visibly broken…. I guess people that really run legitimate hotels check their rooms unlike these incompetent people.
Don’t waste your money here, book elsewhere.