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Brett M

Stay whilst travelling thru ... hotel is close to most things . The rooms are small, the breakfast was included

4.0 of 5 bubblesReviewed 30 May 2024via mobile
Staying for 2 nights on the Sunshine Coast - we had previously stayed here before . A nicely presented hotel in a good central location .
Close to shoppping centre
Of note / parking is an extra cost at $20 per night - they do not have much parking on site . There is a council car park next door . Alternatives ? Rent a few parking spots next door from council ;- customer focus should be the goal . The tea and coffee in the room - put more there : keeps the customer happy for a low expense . You have a nice place with helpful staff
Date of stay: May 2024
Room Tip: Limited amount of coffee/ tea sugar supplied . Breakfast is included and it is nice but not...
Trip type: Travelled solo
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Reviewed 29 May 2024

This was my first stay at The Holiday Inn Express on the Sunshine Coast. From my arrival to departure, I was so impressed by the excellent customer service and friendliness of the team here. I was upgraded to a beautiful suite. The rooms were so eloquently designed, the beds are perfect and their choice of soft or hard pillows is a masterstroke. The free breakfast was delicious with bacon, eggs, pork sausages, beans and several fruit and continental options to meet all tastes. The staff service was exceptional. Attentive, knowledgeable about the locality and genuinely friendly. They seemed happy with their jobs. A special shout out to Chan for her excellent customer service. I recommend anyone to become an IHG member. It is free to sign up and as a Platinum Elite member I can tell you the rewards are great!

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Thank CelticDx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 May 2024

I stayed here last weekend for two nights. From the moment we walked in we felt very welcome. I was impressed with the cleanliness of all amenities and the room was set up very well. I would highly recommend this place to anyone searching the Sunshine Coast. I would definitely stay here again

Date of stay: May 2024
Trip type: Travelled with friends
1  Thank denisewpower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 May 2024

Everything was amazing from the moment we checked in at reception
Chan at reception was so helpful checked us in quickly had our room sorted and upgraded to a suite that was amazing.

Staff were all so friendly & helpful, the room was spotless, very quiet and spacious.

Would highly recommend

Date of stay: May 2024
  • Trip type: Travelled with friends
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    • Cleanliness
    • Service
1  Thank Mandy Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 April 2024

This is a modern, well located, clean hotel with very disappointing service. Staff are very poorly trained, very slow and only do the basics.

For example, I arrived early and was told my room was not ready (which was fine) but was told they would call me when available. I sat in the foyer and worked but no-one approached me or called for 2 hours. When I then asked, I was told a room had been available for some time.

I ordered a toasted sandwich and soft drink and it took 45 mins to be delivered to the foyer.

I had to wave to get attention of the bar staff and when I asked for a chardonnay or pinot gris, the staff member had to ask their manager what that was. When I ordered a second he had to show me the bottle and ask if this is what I wanted (it was not busy, only 2-3 people at the bar).

The second evening I ordered "room service" at 10pm and was told I had to come to the foyer to pick it up.

Room tip: Be prepared to wait for everything, service is very slow even thought they are not busy.
Date of stay: March 2024
  • Trip type: Travelled on business
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    • Cleanliness
    • Service
Thank Henry L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Sunshine Coast, an IHG hotel, responded to this reviewResponded 9 August 2024

Hello Henry L,

Thank you for choosing IHG Hotels and Resorts as your travel partner! We appreciate you as one of our valued guests. We aim to be your home away from home, offering ease and comfort. However, I am sorry for what happened during your stay. The team knew about your review, and I'm confident that further improvements will be made to deliver complete guest satisfaction.

Please find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.

Best,

Ronald R.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2024

Good to visit such as beautiful town beautiful Sunshine Coast
Friendly service and big smile from staff, nice walk as well, good breakfast,
Quiet and peaceful area, car park at back of hotel , thank you to all staff during my 4 day stay in this hotel.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Phil W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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