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denisewpower
Quakers Hill, Australia

Very impressed

5.0 of 5 bubblesReviewed 8 May 2024
I stayed here last weekend for two nights. From the moment we walked in we felt very welcome. I was impressed with the cleanliness of all amenities and the room was set up very well. I would highly recommend this place to anyone searching the Sunshine Coast. I would definitely stay here again
Date of stay: May 2024
Trip type: Travelled with friends
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Reviews (41)
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Reviewed 7 May 2024

Everything was amazing from the moment we checked in at reception
Chan at reception was so helpful checked us in quickly had our room sorted and upgraded to a suite that was amazing.

Staff were all so friendly & helpful, the room was spotless, very quiet and spacious.

Would highly recommend

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mandy Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 April 2024

This is a modern, well located, clean hotel with very disappointing service. Staff are very poorly trained, very slow and only do the basics.

For example, I arrived early and was told my room was not ready (which was fine) but was told they would call me when available. I sat in the foyer and worked but no-one approached me or called for 2 hours. When I then asked, I was told a room had been available for some time.

I ordered a toasted sandwich and soft drink and it took 45 mins to be delivered to the foyer.

I had to wave to get attention of the bar staff and when I asked for a chardonnay or pinot gris, the staff member had to ask their manager what that was. When I ordered a second he had to show me the bottle and ask if this is what I wanted (it was not busy, only 2-3 people at the bar).

The second evening I ordered "room service" at 10pm and was told I had to come to the foyer to pick it up.

Room tip: Be prepared to wait for everything, service is very slow even thought they are not busy.
Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Henry L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Sunshine Coast, an IHG hotel, responded to this reviewResponded 9 August 2024

Hello Henry L,

Thank you for choosing IHG Hotels and Resorts as your travel partner! We appreciate you as one of our valued guests. We aim to be your home away from home, offering ease and comfort. However, I am sorry for what happened during your stay. The team knew about your review, and I'm confident that further improvements will be made to deliver complete guest satisfaction.

Please find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.

Best,

Ronald R.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2024

Good to visit such as beautiful town beautiful Sunshine Coast
Friendly service and big smile from staff, nice walk as well, good breakfast,
Quiet and peaceful area, car park at back of hotel , thank you to all staff during my 4 day stay in this hotel.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Phil W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 March 2024 via mobile

It’s such a new beautiful hotel in CBD close by plaza and great restaurants. Staff are helpful and friendly. Pool is the best roof top heated outdoor one. Room is clean and the bar is amazing with happy hour is perfect! I stayed in suite which is spacious and private.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank jakarinp2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 March 2024 via mobile

Very relax and happy to stay here. The room very clean and all staff are very nice and warm welcomed. Chann is very helpful and well organize. This hotel is my favorite place to stay in Sunshine coast. Near the Sunshine plaza and all the food. Good location.
I love the pool on rooftop here, the water is so warm. Feel so relax on my staying.

Date of stay: February 2024
Trip type: Travelled with family
Thank Pal L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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