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Henry L
Adelaide, Australia

Disappointing

2.0 of 5 bubblesReviewed 19 Apr 2024
This is a modern, well located, clean hotel with very disappointing service. Staff are very poorly trained, very slow and only do the basics.

For example, I arrived early and was told my room was not ready (which was fine) but was told they would call me when available. I sat in the foyer and worked but no-one approached me or called for 2 hours. When I then asked, I was told a room had been available for some time.

I ordered a toasted sandwich and soft drink and it took 45 mins to be delivered to the foyer.

I had to wave to get attention of the bar staff and when I asked for a chardonnay or pinot gris, the staff member had to ask their manager what that was. When I ordered a second he had to show me the bottle and ask if this is what I wanted (it was not busy, only 2-3 people at the bar).

The second evening I ordered "room service" at 10pm and was told I had to come to the foyer to pick it up.
Date of stay: March 2024
Room Tip: Be prepared to wait for everything, service is very slow even thought they are not busy.
Trip type: Travelled on business
2.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Sunshine Coast, an IHG hotel, responded to this review
Responded 8 Aug 2024
Hello Henry L,

Thank you for choosing IHG Hotels and Resorts as your travel partner! We appreciate you as one of our valued guests. We aim to be your home away from home, offering ease and comfort. However, I am sorry for what happened during your stay. The team knew about your review, and I'm confident that further improvements will be made to deliver complete guest satisfaction.

Please find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.

Best,

Ronald R.
Case Manager
IHG Hotels and Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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14 - 19 of 41 reviews
Reviewed 8 March 2024

Good to visit such as beautiful town beautiful Sunshine Coast
Friendly service and big smile from staff, nice walk as well, good breakfast,
Quiet and peaceful area, car park at back of hotel , thank you to all staff during my 4 day stay in this hotel.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Phil W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 March 2024 via mobile

It’s such a new beautiful hotel in CBD close by plaza and great restaurants. Staff are helpful and friendly. Pool is the best roof top heated outdoor one. Room is clean and the bar is amazing with happy hour is perfect! I stayed in suite which is spacious and private.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank jakarinp2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 March 2024 via mobile

Very relax and happy to stay here. The room very clean and all staff are very nice and warm welcomed. Chann is very helpful and well organize. This hotel is my favorite place to stay in Sunshine coast. Near the Sunshine plaza and all the food. Good location.
I love the pool on rooftop here, the water is so warm. Feel so relax on my staying.

Date of stay: February 2024
Trip type: Travelled with family
Thank Pal L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2024 via mobile

Highly recommend this hotel. Right in the center of Maroochydore. We stayed here as a family. Kids loved the rooftop pool and the complementary breakfast. The hotel is very new and the room is modern & clean. We even walked to the beach within minutes. Staff were amazing.

Room tip: ParknGo behind the hotel
Date of stay: February 2024
Trip type: Travelled with family
Thank Service E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 February 2024

We booked three nights in this centrally located hotel. Having stayed in many Holiday Inns overseas we were keen to see how this hotel compared, especially the quality of the breakfast and the beds which is trademark of HI everywhere.. Many Australians probably don’t understand the philosophy of HI which is a business / travellers hotel chain, not a resort or luxury chain.
The complimentary breakfast was excellent. It wasn’t as generous as an American HI but very good. The bed was excellent and the room well designed, and well maintained and clean. We had no complaints. The staff are very nice and the combined reception/ bar / coffee shop in the foyer is clever and nice space to relax. Carparking was at a premium on the property but now there is a carpark next door so that issue has been resolved.

Room tip: Pre book parking Ask for a room facing south (towards Mooloolaba) or east (towards the ocean) of you want view on a high floor
Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Chris A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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