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Chris Prouse
Cambridge, New Zealand

Great location to share the best of the Sunshine Coast.

5.0 of 5 bubblesReviewed 24 Apr 2024
Shared a 3 bedroom 2- bathroom unit between 3-couples. Nice open living area and the facilities were excellent. Enjoyed the pool, although the weather wasn't great unfortunately. Adjacent shopping areas in Cotton Tree had everything required to support our visit. Walking distance to the beach and the Maroochydore Surf Club had excellent meals and friendly staff.
Date of stay: March 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviewed 27 October 2023

Reviewing this type of apartment is always difficult as they tend to be individually owned so the apartment reviewed may not be representative of the whole block but some aspects, I think are.

Sadly we were disappointed overall with our stay, primarily due to the lack of cleanliness of the apartment. We mentioned this on checkout but were simply told we should have reported it on arrival and housekeeping would have been sent back- but this wasn't just a single clean that hadn't been done correctly, it was long time neglect, the beds clearly aren't moved between lets and I can't guess at how long it is since windows were cleaned internally. Even dishes/cutlery that had been put away were not clean but we soon found that this was due to an absolutely useless dishwasher!

Dead batteries in light/fan remote were quickly sorted by reception and a hairdryer given to use when the bathroom one wasn't working - minor problems in their own right but you don't expect to have to keep visiting reception when you've paid a lot of money to stay! Absolutely no way that this is a 4star establishment which is what it bills itself as.

On a more positive note, the location is excellent with just a short walk to Maroochydore Beach and a 10 minute stroll to Cotton Tree Beach. Lots of cafés within a very short walk. The pool area is lovely, plenty of shaded areas and and undercover 'couch' set up, the pool itself is very clean and well maintained.

I have noticed that all of the 5star reviews are from pre-covid, those since are far,less favourable - I wonder what has changed.

Room tip: Report any cleaning issues upon arrival - although not sure a revisit from housekeeping would be enough to address!
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank susiemc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 November 2022

My stay was disappointing this time, Unstable furniture, used roling pin to stabilise outside furniture.
Dirty rooms . for a long time it has had a lick and a promise! Inside waterkettle brown powder, also unsafe, steam at the handle. Frayed blanket in maim bedroom, should be used as a dog snuggler. Clock and lampshade rusty.
All in all this unit(47 floor 10 ) needs a thorough spring clean, replacement of furniture. I did complain to the management who admitted the cleaning standard was their responsibility but not the furniture standards.I offered to show them my photo's but they were not in the slightest interested. I was offered a discount after complaining , that I accepted.
However.... I like to suggest that untill the above is rectified this unit should be downgraded to standard/budget with lower charges, as it is NOT a delux unit as advertised.
But to top it off a Departure Letter is issued by management stating:" Apartment left clean and tidy, failure to do so may incur extra cleaning charges to your credit card."
Now that really is a bit much!

Date of stay: November 2022
Trip type: Travelled as a couple
1  Thank zizipop
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chateau Royale, General Manager at Chateau Royale Beach Resort, responded to this reviewResponded 13 November 2022

Hi Ellie,
We offered you three choices on your arrival: -

(1) You complained about dust on a table, we asked you if you wanted housekeeping to come and see you to rectify any issues which you declined.

(2) We offered you Stay 7 nights pay for 5 nights which you gratefully accepted!

(3) We also offered you full refund if you didn't want to stay which you declined.

All in all you were unhappy in an apartment that is very well appointed, guests that just departed rebooked for next year saying " We loved our stay and the apartment".

I guess you can't please everyone!

Wouldn't it be nice if we could rate guests? I reckon 99% of ours would rate very highly, I wonder what rating you would get?

Regards,

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2022

Advertised as beachfront, ocean views - what a joke. We overlooked Memorial avenue, saw bush turkeys, not much else. Master bed was comfortable, worst pillows I've ever slept on. Try purchasing pilows from Tony Colyer textiles, they are truly great quality. Kitchen bench on arrival was covered in sticky coffee stains, so was the outdoor table.
Having undercover car parking was great, but there was no fob scanner accessible to get out of the park. I had to get out of the car, scan the fob, get back in the car then drive out. Getting out should not need to scan.
Many lights did not work, including bedside lights
Worst booking and check in process I have ever encountered. We had to go to a convenience store to pick up the key, then find the apartments. Then we had to scroll through emails to find the instructions on the name of the apartment building, the room number, the floor number. Reception was closed, even during office hours. We had emails from comfy and stayz by the dozen. Will probably never stay on the Sunshine Coast again if this is the process we have to go through.

Room tip: No idea, we over looked the street
Date of stay: September 2022
    • Sleep Quality
    • Rooms
    • Service
Thank Caratel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chateau Royale, General Manager at Chateau Royale Beach Resort, responded to this reviewResponded 9 September 2022

Hi, please remove your review from the Chateau Royale Trip Advisor site and post it where it should be on the AIRBNB review site. It's unfortunate that you didn't book through us as we can guarantee a category (subject to availability), levels 1-3 Pool Garden View, Levels 4-7 Deluxe Ocean view, levels 8-14 Superior Ocean view.

All the very best,

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2021

Apartments are individually owned and decorated. We stayed in a superior 2 bedroom apartment (which was actually a sub penthouse apartment). Beautifully renovated. Amazing view out over the ocean and river mouth. Excellent location. Beach right across the road. Walking distance to little supermarket and cafes etc. 5 minute drive to bigger shopping precinct. Underground parking a bit tight for my liking but there was plenty of street parking right out front so that’s where we parked. Simon and partner were super friendly and helpful. We will definitely stay again.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank mathisenl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 January 2021 via mobile

I stayed here for a couple of nights in a 2 bedroom apartment.
I'll start with positives.
Bed was very comfy.
Kitchen was well equipped.
Living area was huge.
Close to the beach and there's a supermarket nearby.
Now on to the negatives.
The bathrooms were extremely out dated.
My 'ensuite' which was opposite the bedroom, was appalling. The water pressure was non existent. I couldn't use the shower in there so had to use the other one which was marginally better, but not great.
Could definitely use renovating.
There was alot of loud noise coming from the upstairs apartment (or dodgy pipes) which sounded like furniture constantly being dragged on hardwood floors. It was rather irritating.
And as a light sleeper I didn't sleep well the entire time I was there.
If it wasn't noise from upstairs it was the sound of running water from what I presume was from the apartment next door but it could quite easily been coming from the apartment I was staying in.
The TV in the master bedroom was temperamental, some channels you cannot get.
Foxtel worked fine in there though.

Date of stay: January 2021
Trip type: Travelled solo
2  Thank skybluesmurf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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