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SR222222222
Sydney

Lovely resort with some downsides

3.0 of 5 bubblesReviewed 13 Sept 2024
Wonderful location. Beautiful room- the photos on the website just do not do it justice.
We got upgraded to an ocean view villa (from garden) it was just magnificent. The room was so gorgeous and then being able to walk out right into the ocean, was sublime.
The outdoor shower was such a treat.
I cannot express enough how truly magical the room was.

Lots of options for food, which is part of a compulsory meal package, and the food was great.

Few downsides. Kids club was pretty basic and activities were basic. We went outside of school holidays and there were not many kids, so I think this is what made it disappointing for our childen.

All drinks are charged, even bottled water and I suspect milk. You get your complimentary water and milk at the start, but then the rest you pay for. If milk was complimentary, we never got refilled and we never got around to asking.
I hate to be petty, but the filtered water tasted quite bad and I was reluctant to drink it.

The used glasses in rooms were not replaced the entire time we were there.

Interestingly, the staff were not particularly friendly. Some were amazing, but many were either bare minimum friendly or not at all but always polite. This was quite obviously in stark contrast to another place we went to after and also to our experience in general when spending this type of money at resorts/hotels.

Would wait a long time for things that were ordered and/or it would be wrong, or our order hadn’t been placed at all. I just expected the service to be better at that price point.

So I am really in two minds about here. The accomodation is honestly one of the most magical places I have ever stayed at. Large and beautiful and taken care of. And food was excellent.
But some of the negatives were massive negatives.
Date of stay: August 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 6 September 2024

We have returned to Paradise Cove on many occasions and seen changes each time as the resort evolves. Every time we come back, we wonder if things will be similar allowing us to refresh and relax after the months between of leading a hectic lifestyle.

I will start with the staff including management. If this isn’t right, nothing is in a resort. From the management to the everyday members of the Paradise Cove team they are absolutely fabulous. Everyone went out of their way to make our nine-day trip the very best it could be. Incredible job and it would be very hard to fault the genuine smiles, relaxed atmosphere and everyone’s readiness to help. It is very special.

Accommodation. We opt for a villa including a small plunge pool. As usual it was well equipped and our fantastic cleaning lady went over and beyond to be friendly and leave the room spotless for us to enjoy.

Food. Paradise Cove is not the cheapest – but it is very much an example of you get what you pay for. Breakfast, Lunch and Dinner were fantastic. The main menu changes every two days. A stand out are the desserts. Definitely worth indulging and the selection rivals our favorite NZ places for a sweet treat. Presentation beautiful and tastes are outstanding. The staff again go out of their way to make the experience memorable. The only let down for us was the “Fijian tasting menu” there were many courses but no alternatives offered. I would have to say very little was to our taste. If still a Friday night feature meal we would definitely ask for another dining option on future visits.

Kids Club. On this occasional we were not with family but due to a grandchild looking at visiting we took an interest in the changes in this area. Love the varied nightly menu which is served in the kids club. It offers a great alternative and gives parents and other guests a break.

Constructive Criticism. Being an adult couple, travelling for peace and relaxation we did find it hard to get away from younger guests and the associated noise. There are three pools, two in what used to be an adult only area, The Cove, and one near the main restaurant and bar area. I understand that if occupancy was not high when restricted to adults only it is not financially viable to keep it this way. However, during our stay we often found ourselves unable to relax as all three pools were in use by younger, preschool guests. It really does limit the options for honeymoon couples, young couples and older guests, such as ourselves, wanting to relax in peace a quiet. It is a shame there is not a lounging and swimming area designated to give a sanctuary for other guests to enjoy.

Where to from here. For now, Paradise Cove Resort will continue to be our first choice – unless things change and the current fine balance of catering for adult guests and families is ruined. I believe there are talks about a Bar/DJ type structure at the end of the Western beach and I assume close to the peaceful Villas we look forward to booking. If this goes ahead it may appeal to some guests, but we are not convinced it won’t ruin the tranquility of this lovely part of the resort. I genuinely hope this is not the case – only so many different holidaying needs can be crammed in to one resort.

Room tip: All room are of high quality and will depend on budget and needs.
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cheezel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2024 via mobile

7 beautiful days with our three generations. We had superb weather, wonderful snorkeling, exceptional food, and felt cared for throughout. An excellent place with small children who were very well catered for. Foodies happy and spoilt. I would love to return.

Room tip: Friday night's Fijian devastation menu was awesome
Date of stay: August 2024
Trip type: Travelled with family
Thank Laila H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 August 2024

The adults only room we stayed in was very nice and the food generally was good. The friendliness of the staff was mixed. There were a few staff that really stood out but in comparison to the other resorts we have stayed at in Fiji (5) most were polite but not overly helpful or friendly. We selected this resort based on the positive reviews and that fact that you could snorkel with Manta Rays and they had an 5 day 2 tank dive package included with our stay. If you are a serious diver or snorkeler this is NOT the place to go. We only got to snorkel once with the Mantas and it was a free for all and potentially dangerous with many boats from various resorts and private boats moving around snorkelers. At one point when I lifted my head there was a boat motor right beside. The dive operation was dis-organized, poor communication, and I never got the 10 dives that I was entitled to as part of the package I purchased. Their priority was on training new divers making money. They also added the cost of the dive package to my final bill, charging me a second time so thank goodness I took the time to review my bill in detail. Also, sitting and trying to swim in the ocean is difficult and not relaxing as there are MANY boats coming and going right infant of the resort and the adults only beachfront bures. This was not relaxing hearing the motors coming and going and at times idling for no reason not to mention a safety concern if you wanted to swim. You had to go way down the other end ( kids end) of the beach. As another review pointed out, this place has become a family resort with kids taking over both swimming pools at all times of the day, morning and night, so even eating dinner isn't relaxing with kids in the pool that is beside the dining room. We were also surprised on how our suitcases were handled. They threw onto the beach and dragged them across the sand. At the other resort that we stayed at the staff carried them directly onto the resort entrance so they did not get alll full of sand. Needless to say we would not return to this location.

Room tip: Do not go here for diving or snorkeling. Dive operation is extremely poor.
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Beautaggus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 August 2024

Paradise Cove is a wonderful facility. Staff here are allover, very well trained - service is predominantly exceptional. Dining (7 courses) is of a very high quality. Rooms (we stayed Cove Garden Villa) are of a high standard, daily maintenance excellent. An exceptional Japanese restaurant (Donu) operates for lunch and dinner - Ade and Sarki with great culinary skills - make sure you book. Facility is comparatively as good as any in Fiji

Room tip: Make sure you book for Japanese dining
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 August 2024 via mobile

Second visit over a couple of years. Is always good to be there. We have enjoyed both visits. Good all round staff. Do heaps or do nothing. Snorkeling is excellent off beach. We felt the food wasn’t as good this year as last but still ok. We struck our timing wrong as it was very busy with a lot of children. Wasn’t a major but would be nice if there was a designated pool for adults only. Place is starting to require some maintenance. In saying this, we will return.

Room tip: Helicopter is a great way to get there and a great experience
Date of stay: August 2024
Trip type: Travelled as a couple
Thank KingyOE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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