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SailorH
Washington DC
Exceeded expectations!
5.0 of 5 bubblesReviewed 16 Mar 2020via mobile
What an amazing resort! The welcoming staff and managers, the accommodations, the pure beauty and relaxation - it all exceeded our expectations. We just wish we had been able to stay longer. The food was quite good and our snorkel excursion to the coral gardens was beautiful. Snorkeling off the beach was also impressive! So much beautiful coral and fish. The helicopter transfer was perfect, especially given our short stay. Bula and vinaka, Paradise Cove!
Date of stay: March 2020Trip type: Travelled with family
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      Reviewed 8 March 2020

      Dealings with the New Zealand booking agency ( Be Very Careful they make a lot of promises and fail to deliver )
      1. We were quoted one price and agreed but on payment we noticed that our invoice didn’t reflect the quoted price, they indicated an error had been made, as we had already booked our airline tickets I felt trapped and reluctantly paid the difference.
      2. While on the island a tropical low was developing , the management went into damage control moving people and informing other guests that they had better reconsider their plans and vacate the island early as they may become stuck here.
      The tropical low was some 4 days away and it course was unknown, why destroy a family holiday with over the top remarks.
      With this information many of the guests packed up early and left at their own expense, other guests were moved to lower grade accommodation on the island in preparation for the weather event that never come, management indicated that guest would receive compensation from the New Zealand booking agency once the island management had informed them.
      FAR FROM THE TRUTH
      They refer the terms and conditions in a seperate attachment which was not part of the quotation or invoice but was contained in a foot note which had to be clicked on to view.
      NO REFUNDS IF YOU LEAVE OR IF YOU ARE FORCED TO DOWN GRADE YOUR ACCOMMODATION IF MANAGEMENT DECIDES ITS IN THEIR INTEREST.
      Under Australian Law this is not the way to conduct business, but they hide under the banner they are a booking agency working out of NEW ZEALAND where they don’t have to abide by Australian Law.
      Management seemed more interested in there bottom line than in ensuring the guests were being looked after, they appear not be interested in return guests or the the guests overall experience.
      THE STAFF,
      with out them the island would have been a total failure they try to ensure the guests are looked after from the food to the activities , but i feel they are as frustrated as we were with management alway looking over there shoulder.
      This was confirmed when we saw management dressing down an employee in font of guest for minor issue, total unprofessional .
      ISLAND MAINTENANCE , the villas are tired and in need of some serious money being invested , air conditioning and hot water was like rolling a dice, something it worked and other time WELL nothing.
      The pool cheap and poorly though out, the adults pool even worse a closed off area in the middle of the resort, no views of the ocean just views of a bar and other villas.
      I wish i could have rated the resort differently
      Staff 4
      Resort Management 1
      Food 4
      Resort rooms 2
      Pool area 2
      Coral reef 3
      Transport this was provided by Island Hopers a seperate organisation 5

      Room tip: Say clear of this place while run by this management
      Date of stay: February 2020
        • Rooms
        • Service
      5  Thank sbwarie
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      ParadiseCoveResort, General Manager at Paradise Cove Resort, responded to this reviewResponded 8 March 2020

      Hi Lynsey and Stephen.
      WOW! We sincerely apologize that you feel you had such a bad experience with us!
      a) Our booking agency in NZ is highly professional and will always do everything possible to ensure that our guests are given the best possible service to make their travels as seem less as possible.
      b) As to your comments regarding the cyclone that was forming and how we were dealing with our guests at the time. A cyclone is a serious threat to the safety of everyone on the islands and we have to take every precaution to ensure the safety of our guests and all of us on the island. We cannot predict the course of a cyclone accurately so we have to prepare for the worst case scenario as well as follow the national authorities advisories as they are issued. This has a huge effect on all our guests travel plans so we prefer to give them advance options so they can plan accordingly.
      c) The fact that the cyclone was not a direct strike on us was a blessing for us and the villagers that would have been put in danger if this had happened.
      d) As for your comments about the relationship between the management team and our staff you could not be more wrong. We would never dress down a staff member as you call it, in front of a guest or behind the scenes. As you will see by the hundreds of comments prior to yours, we have a fantastic team here and that would not be possible without a great relationship between staff and management.
      e) Our villa’s are of the highest standard and maintained on a daily basis by a highly professional team.

      Unfortunately sometimes a place is just not the right fit for someone, and no matter how hard we try it just doesn’t work. We really tried to accommodate all your needs and were in daily communication with both of you. It would have been really nice if you had communicated your opinions to us directly so that they could have been dealt with.
      Best regards TEAM PARADISE

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 6 March 2020

      My husband and I spent two full weeks at this resort, from 2/17-3/1. Two weeks gives you a lot of time to discover the good and the bad. There is so much good and almost no bad. This is an amazing, upscale, stunning resort. Im going to start by talking about the weather. We were in Fiji during the height of summer and "rainy season". Well...if this was the worst of Fiji weather, I cannot imagine how amazing the high season weather is, because we had 14 days of perfect, sunny weather. I think it rained about 45 minutes on our second day, and about 20 minutes one evening. Every day was 85 degrees with a lovely breese. The Yasawa islands are known to be the driest spot in Fiji, so even taking a trip in the height of low season, you should get mostly sunny weather. We stayed in a one bedroom ocean front villa. It was fantastic! The bed was super comfy, We loved the outdoor shower, but our favorite part of the entire experience was the proximity to the beach. Right out our front door. As far as the beach itself- if your expecting the white sugar sand beaches of Anguilla or St. Barths...this is not that. The water is clear and perfect, but the beach and water have a lot of coral. But that is actually why you're spending the money to be in Fiji, instead of less expensive place. The coral reef if simply the most spectacular thing you will ever see! Snorkeling and diving in Fiji, is like swimming in a tropical fish tank! Each piece of coral was like a whole new world of underwater beauty, right outside of your door! Just bring a pair of pool shoes, and once you get into that water, you will be amazed at how stunning the ocean is! I also loved that we had our own reserved beach chairs of the highest quality and a straw tiki hut with a hammock right in front of our villa. No fighting to reserve a spot on the beach. The rooms were cleaned everyday and anything you needed was provided. Now,,,on to the food! The food at this place is 5 star! I was VERY concerned that we were going to be sick of the food after 2 weeks- there is only one dining room, and the menu is not huge. It changes every two days, but overall, it isn't a large menu. And breakfast, after two weeks, did get a bit tiresome. But lunch and dinner were ALWAYS delicious and full of variety. Every Friday night is a buffet, with a celebration by the Fijian employees who perform songs and dances. AMAZING! Not everything was 100%, but there was enough variety that if it wasn't, you could make a change, and they would literally do anything to accommodate your tastes. Both the quality of the food and the preparation were 5 star! Just so upscale and beautiful! And service at this resort is second to none. My husband and I are world traveled, but we have to say that Fijian hospitality is top notch and genuine. The people who work here have, in many case, been there for years, and are loyal to this resort. Everyone was extremely professional and wonderful, but we were particularly taken extra special care by Luisa, Teki, Jay, Api and Matt! They always went above and beyond for us! While I was there, I used the spa once. I had one of the best messages of my life. Truly excellent. The pedicure was average...Mostly because I do not think they have all of the equipment that we have in the States...but I was still happy. And finally...one last "shout out"! The string band. This is a super quiet resort. You go here to get off the grid and relax. The Wifi is terrible....like...the worst ever, so it forces you to relax. There is no entertainment on the island, except for the string band at night. These guys are just amazing! We thoroughly enjoyed them at dinner each and every night. They are so talented.
      The last thing I want to say is this: This is not a cheap vacation. Even going in low season, we spent a fortune. There are so many "extras" and they add up. The transports to the island (we did the seaplane there, and the ferry back...I highly recommend the ferry as long as you can be in the Captain's lounge). The seaplane and the ferry were $600. We had to pay separately for the meal plan, which is mandatory. That was almost $3000 for two adults for two weeks and no alcohol included in that price! And luckily, we had the good sense to buy a few bottles of booze at Duty free, and bring them. Those bottles probably saved us over $1000 by keeping them in our room, and not ordering drinks at the bar that cost $32 Fijian dollars each! I would HIGHLY suggest buying your booze at the duty free in the airport and keeping it in your room. Overall, I cannot say enough about this place. It is a tiny resort that only holds about 80 families in high season...and when we were there....maybe 30! I would STRONGLY suggest going to Fiji in the off season. You save a ton , and you avoid the crowds. We had stunning weather, stunning food, excellent accommodations and superlative service. If you're going to Fiji, this is the place to stay!

      Room tip: Buy a few bottles of booze at duty free to save some money!
      Date of stay: February 2020
        • Sleep Quality
        • Cleanliness
        • Service
      4  Thank amanda1969
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      ParadiseCoveResort, General Manager at Paradise Cove Resort, responded to this reviewResponded 8 March 2020

      Bula Vinaka Amanda

      Thank you so much for your amazing feedback, it means so much to the whole team. We are sorry you felt that our drinks are expensive at Fjd32 (Usd16) for the most expensive cocktail on our menu, there are many more affordable options available.. I am sure that you would agree that our meal plan of around Fjd200 (Usd100) for all meals per day at the level of cuisine that we deliver is not to bad a deal.

      We look forward to hosting you again some day soon.

      Vinaka Vakalevu

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 1 March 2020 via mobile

      We went there for 5 Nights and had a absolutely great time!

      The Staff are fabulous and very friendly!
      We feeling like @home...
      You get there and you been in the Paradis cove famelie.

      Enjo and feel the spirit and mood.

      A very important thing in a beautiful, cozy and awesome Resort like Paradis Cove is the Food.

      So you get there and you feel like @home with a own Butler.

      In the mornings is a nice buffet with some staff. Then you get a Menu to order some really great dishes!

      My favorite was the egg Benedict with Spinach. Absolutely awesome!

      For Lunch you order also from the Menu a Main corse a la Cart. The variety is nice and chance every two day's.

      The dinner are the same with order a starter, main and dessert a la cart.
      There also a chef Curry chance every day.
      The Lamm curry was really good and the spices are so flavorful!

      The Resort are really clean and very comfortable, there also a area for just adult's what are very quiet when there lots of family at the front Pool.

      I went also for diving that was great!
      The Staff Aqui and Reachel are so friendly and great person!
      The diving spot are great and just a really short boot ride away...

      Knox @bar mad a great job and also the (entertainer) Meli was awesome! We like him very mutch. All nigth when we seat around to drink Kawa, he tell us a lot of the Fijien live and his life. Also the rest of the staff are coming together on this time to sing songs. That are a big Family in the Paradis cove...

      Of course also a really big THANK YOU to the rest of the Staff for all your help!

      Hoppe to coming back in your Family

      Best Greating

      Annika&Mathias

      Date of stay: March 2020
      Trip type: Travelled as a couple
      3  Thank travelandfood1291
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      ParadiseCoveResort, General Manager at Paradise Cove Resort, responded to this reviewResponded 8 March 2020

      Vinaka Vakalevu Annika&Mathias

      Considering the fact that Mathias is a Swiss fine dining chef your praise about our food offering is highly regarded and will be a great compliment to our kitchen team. We welcome you to the Paradise family and hope to see you both again soon.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 24 February 2020 via mobile

      Fantastic resort accommodation was great food fantastic and staff were excellent
      the scuba diving was great and the setup very professional would also recommend the shark dive at Kuata
      Would highly recommend this resort to all travelers

      Date of stay: January 2020
      Trip type: Travelled with family
      Thank Steven H
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      ParadiseCoveResort, General Manager at Paradise Cove Resort, responded to this reviewResponded 8 March 2020

      Bula Karen

      So happy you Steven, Jessica and Mitchell enjoyed your six day's with us. Our dive team will appreciate your kind words and we look forward to hosting you all again sometime in the future. Best regards from Debs, the team and myself.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 15 February 2020

      If you are going to Fiji, Paradise Cove is a must!
      We spent a week at the resort, and loved every single second of our stay. It is good for couples and families.

      The resort is on it's own private island, and it is very secluded and quiet. They have a main beach right in front, and another beach about an hour hike away. The beach is pristine Fiji beach. You can't do much better. And the snorkeling right in front is phenomenal! Some of the best snorkeling of my life was just a short distance from my door step. The corals were so healthy and the marine life was thriving.

      The rooms are gorgeous, the beds are comfortable, and there is lots of space. There is air conditioning in the room, which was a life-saver for my husband during the night.
      We forked up the extra money for a beach-front room. WORTH EVERY PENNY. It was just perfect going to the beach and not having to take anything with us, as beach -front rooms have their own large patio with couches, and closer to the water their own chairs and palapa. It was so convenient. It was also nice to wake up and watch the hermit crabs right outside our door, and in the evenings relax on the porch with the ocean.

      The food is great (it is 5-star dining), and they have many options. The kitchen and staff are also super accommodating. They take requests and were very helpful with my vegan, gluten-free diet. We loved all meals (which are included).

      The resort offers a variety of activities every day. Some are free, and some cost a little extra, though they are very affordable. Some activities include snorkel boat trips, local village visit, basket weaving, guided hikes, boat fishing, fish feeding, etc. You sign up for these at the dive shop, near the pool at least one day in advance. We never felt bored. In the evenings, the staff play their guitars and sing, and after dinner, you are invited to sit with them, hang out, and chat. It was actually a great experience and we got to know the staff and other guests in a really casual, easy-going environment.
      You can also have a private picnic or dinner on a private beach, where they boat you to a private part of the island, you have your own strip of beach, and set up a whole meal for you. Then they come pick you up later. It costs extra, but was a cool experience.

      Finally, the staff. I never review staff when I write a hotel review. However, the Paradise Cove staff were absolutely incredible people. They are all locals from the village or main island, and were the most kind, thoughtful, warm, and friendly staff I have ever met. Everyone you meet automatically feels like a friend. They were extremely helpful and informative, as well. The staff are just so wonderful.

      We will definitely be back to Paradise Cove. It was one of the best vacations I have taken. Paradise Cove is not just a "resort", but it is a whole experience. I definitely recommend Paradise Cove for a magical time.

      Date of stay: February 2020
        • Value
        • Sleep Quality
        • Service
      4  Thank aquacrystl
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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