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Reviews (2,032)
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Reviewed 29 April 2018 via mobile

Hello,
This post in English to share it even if I'm French: all the team (from the lobby, the bar, the restaurant, the entertainment and the cleaning services) was particularly nice to us and very helpful.
Special thanks to Marta and Omar who succeeded to make the days fun for the kids, but also the evening and nights enjoyable for both kids and adults. We will certainly come back.
Cheers, Paul

Stayed: April 2018, travelled with family
1  Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, Director General at Rosamar Garden Resort, responded to this reviewResponded 2 May 2018
Google Translation

Cher Paul,

Nous souhaitons vous remercier pour votre commentaire et le choix de notre hôtel pour votre séjour. Nous sommes fiers de savoir que vous avez profité de votre séjour, parce que notre travail est de satisfaire les besoins de nos hôtes de la meilleure façon possible. Pour cela, des avis comme le vôtre nous satisfont agréablement.
Nous espérons vous revoir à une nouvelle occasion. Merci beaucoup de votre confiance.

Cordialement,

Montse Vilella
Directrice de Rosamar Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2018 via mobile

I must say this hotel was excellent in everything. Food was cooked fresh the amount of sea food was excellent. Also all kinds of meats. A very happy lively feeling to the hotel. Staff were also help full at reception. The lady that took our ticket for food her name was some type of flower as she told us.she was extremely professional and friendly also her colleagues with blonde hair.the kids club great and entertainment good.we hope to return again and would highly recommend there.also the lady that cleaned our room lovely.great place for kids. We were 2kids 5adults and a 13 year old. All good thanks to the hotel staff it was brilliant. Yvonne kelly.

Stayed: April 2018, travelled with family
11  Thank Yvonnekelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, Director General at Rosamar Garden Resort, responded to this reviewResponded 10 May 2018

Dear Yvonne,

Thank you so much for letting us know about your stay last week in our hotel Rosamar Garden, very much appreciated. For sure we will pass this information to all staff that will be so happy to know about it, specially to Begoña, Marta and Omar. We are always delighted to hear from guests that enjoyed their stay! Ready to help you in any way we can, we look forward to seeing you in the future.

With best wishes,

Montse Vilella
Director of Rosamar Hotels

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Reviewed 24 April 2018 via mobile

Brilliant for the kids the outdoor pool was far to cold to go in there even though the kids actually somehow managed to enjoy themselfs in it, even though they came out with the shivvers, maybe the time of year? poor selection of food, I've definitely had better. The entertainers we're amazing, brilliant with the kids absolutely loved them, lovely town, lovely beaches, best shops in the center. Hotel very clean and tidy, bit gutted about the closing time for the drinks when we were all inclusive. will miss the place!

Stayed: April 2018, travelled with family
1  Thank Cerin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, Director General at Rosamar Garden Resort, responded to this reviewResponded 26 April 2018

Dear Cerin,

Thank you for taking the time to write about your experience at our hotel. Comments from guests help us improve the services we offer, and they help us to know what you think we need to improve. For us, it is important to continue evolving.
We would like to thank you for your trust, and we hope to see you again.

Sincerely,

Montse Vilella
Director of Rosamar Hotels

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Reviewed 22 April 2018

sorry to say not 4 star. customer service very poor .lifeguards dont like kids i think.hotel staff dont know how to smile.food ok. room ok. water park very good. good location. rooms cleaned well .would not go back

  • Stayed: April 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank brun0murphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, Director General at Rosamar Garden Resort, responded to this reviewResponded 26 April 2018

Dear Bruno,

Thank you for taking the time to write a comment on our hotel. We are deeply sorry that your stay at Rosamar Hotels was not entirely positive. We will take note of what you disliked, look over your experience, and do our best to avoid occasional situations like you experienced from ever happening again.

At Rosamar Hotel, our main goal is to offer maximum comfort and well-being to our guests.
We would very much enjoy seeing you again.

Sincerely,

Montse Vilella
Director of Rosamar Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2018 via mobile

Easy check in. Room was fine for the 2 of us. We did have an incident with the shower blocking and flooding into the corridor but this was soon sorted.

Rooms cleaned daily and on the whole the hotel was clean and tidy.

Great selection of food on offer in the restaurant and snack bars. It took us a while to realise you could have toasties and chips from the snack bar. The food does become repetitive towards the end and you can not get anything after 11 not even water.

Outdoor pool cold but this didn’t stop the kids from having a great time in the pool and on the slides. The lifeguards dealt with situations well and even went to the indoor pool when the weather was not good.

Omar and Marta are just amazing! The energy they have for the entertainment is unreal.

Bar area gets really busy at night and takes a while to get served. Limited to 2 drinks at a time which is a nuisance if there is several of you together

Within walking distance of the shops, bars and restaurants

Stayed: April 2018, travelled with family
Thank Emma G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, Director General at Rosamar Garden Resort, responded to this reviewResponded 20 April 2018

Dear Emma,

We would like to thank you for taking the time to share your experience with us. We are grateful for your honest opinion, and we will be sure to take it into account in our efforts to continue improving our hotel.
Thank you for counting on us, we would love to be able to welcome you again in the future.

Sincerely,
Montse Vilella
Director of Rosamar Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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