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“Relaxing”

Review of 1 Angel's Haven

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Very good
30 reviews
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Overview
Holiday Rental House -
7 Bedrooms, 11 Bathrooms, Sleeps 14
Emerald Isle, North Carolina

Reviews from our community

Very good - based on 30 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
unccqueen
north carolina
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very disappointed”
Reviewed 16 June 2011 for a stay in June 2011

Beautiful home, beautiful decor, roomy and fit the family needs. This was a big celebration and we loved the vacation. But to advertise it as a Sand Castle with no worries was very misleading. The rug in the dining room was filthy and in the living room very dirty when we arrived. EIR did send someone to clean the carpets the first night but we were unable to use those rooms the first evening there. One of the two dishwashers was broken upon arrival and despite repairman coming, we were informed the part had been on order for a week or more. But the second dishwasher never got fixed. Puzzling as it was a GE Profile dishwasher so the part should have been easy to obtain. Instead of no worries as promised, we spent a good deal of time doing dishes. The pool light remained broken the entire week we were there even though maintenance came twice and worked on it. The icemaker spit out about 6 cubes per hour which was hardly enough to provide ice for the family, thus we had to purchase ice. The lovely overstuffed chair in the living room was filthy and as this was the beginning of the season, it should have been cleaned. The beds were very comfortable and the outdoor furniture was plentiful. When we arrived, there was a framed picture with glass sitting on the floor and a sconce in the kitchen that had fallen. we had to call EIR to have them fixed but the sconce in the kitchen was never rehung and there was just a bare hook on the wall for our visit. The recycle bins in the back never got emptied and trash piled up the week we were there. The midweek tidy went well and the housekeeping crew were helpful and hardworking. In fact, one of them had a shower door fall in on them requiring help to get out from behind the heavy shower doors. We had to call EIR to have it fixed or the guest in that bathroom would have not been able to use the bathroom shower. The AC worked the best of any house I've ever stayed in at EI. My biggest complaint was that this property was very expensive and promised to be a "Sand Castle". EIR never once called to explain why they dishwasher could not be fixed, the pool light could not be fixed, or to apologize for the inconvenience our guests were caused by lack of management fixing major problems. I've stayed at places that cost a lot less and management has always made an effort to accommodate and fix things as they could. Very disappointing that EIR never tried and I would never recommend renting from them.

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   No.
Recommended for:
People with disabilities Older travelers
Families with young children Families with teenagers
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CO
Reviewed 10 June 2011 for a stay in June 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Family with teenagers
Your age range 45-54
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NC
Reviewed 2 June 2011 for a stay in May 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Family (extended)
Your age range 55-64
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
North Carolina, DC
Reviewed 11 May 2011 for a stay in May 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Friends
Your age range 45-54
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NC
Reviewed 1 March 2011 for a stay in December 2010

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Family (extended)
Your age range 65+
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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