Stayed here before and had better experiences. This time the walls were paper thin and my neighbors were very noisy after 10pm. It took three calls to the front desk to have it taken care of. The outlets on the desk were too big for my phone and my laptop. There is no outlet near the bed. The space between the bed and desk was very cramped.
Thank you for taking the time to leave a review Sherpa50848150951, though we are disappointed to hear we did not exceed your expectations. Though we have no control over the actions of others, we will share your concerns with our staff. We hope to have an opportunity to welcome you back soon.
Nice room but couldn't stand the musk and odor in the room musts have been a wet rig that was not dry properly..
Thank you for taking the time to leave a review, though we are disappointed to hear you had a poor experience. Though we can not control the actions of others, we will share your concerns with our staff. We hope to have an opportunity to welcome you back in the future.
I called at night from JFK to find a place on my way back home to break up my trip and was quoted a price on the phone and told I didn’t need to make a reservation and there were plenty of rooms. When I arrived around midnight, I ended up seeing a price for my room on my bill $100 more than I was quoted and was told the manager in the morning could fix it. The manager in the morning did not seem to care and didn’t do a thing to make it right. I felt scammed.
Thank you for taking the time to leave a review, though we are disappointed to hear you had a poor experience. Our pricing and policies are extremely transparent across all booking channels. Misunderstanding the difference between a charge and an authorization is a common occurrence and we would be happy provide further explanation. Feel free to reach out to our property manager or send a message to hello@royalregencyhotelny.com
We hope to have an opportunity to welcome you back in the future.
I had a wonderful time at a beautiful hotel. It was very clean and the staff was professional and pleasant.
Thank you for the kind words and the fantastic review! We look forward to having you stay with us again soon.
It's an OK hotel. Some bedsheets had dark spots. Noise from next door bathroom came in really loud. Some Front Desk people were disrespectful.
Thank you for taking the time to leave a review, though we are disappointed to hear you had a poor experience. We will share your concerns with our staff. Please reach out to our property manager for further discussion or send a message to hello@royalregencyhotelny.com
We hope to have an opportunity to welcome you back in the future.
