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Wonderful "Earthquake" Weekend.

5.0 of 5 bubblesReviewed 8 Apr 2024
I've been to the RR several times, but this time was the best. Customer Service (Hi Leslie) was excellent. And I can't say enough about the restaurant- the Italian food was excellent, so much so that we didn't have to go out for dinner. Breaskfast, again great. The room was very comfortable and we enjoyed every minute of the "earthquake" weekend.
Date of stay: April 2024
Room Tip: Plan your events around the hotel. The restaurant is excellent and the breakfast was wonderful.
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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All reviews new york front desk staff enjoyed my stay bed was comfortable great customer service rooms are clean great place to stay very nice hotel wedding highway nyc bronx
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Reviewed 2 April 2024

The stay was awful. I checked in on February 20 and checked out on February 20 and was overcharged by $75. The supervisor was very inhumane. The bathroom shower had mildew everywhere and the heater was very noisy. I had to get up several times to turn it off to attempt not to disturb other guests. This is not a 3 star hotel more like a 1 star hotel. Be warned do not ever stay there!

Date of stay: February 2024
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Review collected in partnership with this hotel
Thank JennDOJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeff Scott, Owner at Royal Regency Hotel, responded to this reviewResponded 10 April 2024

Dear JennDOJ

Greeting from The Royal Regency Hotel.

Thank you for the time you have taken to share your comments and for staying with us.

We appreciate your feedback regarding your stay and I will follow up with the team regarding your comments.

Regarding your comments, I would like to further discuss this so please reach out to me on the noted number.

My number is 914-476-6200

Kind regards,

Jeff Scott

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Reviewed 30 March 2024

Wouldn’t recommend staying for more than one night. I wouldn’t recommend staying at all unless money is low and you’re looking for something on less expensive side. We’ve stayed there twice the first time the bed was very stiff and made so much noise when you turn and the second time the bathroom was horrendous! I had to put a towel on the shower floor because of how dirty it was also there was broken tiles in the shower

Date of stay: March 2024
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    • Service
Review collected in partnership with this hotel
Thank cscott1120
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2024

We enjoyed our stay though brief for work. Warm greeting at check in. The lobby, rooms etc were spotless. The complimentary breakfast was also more than we expected with various choices and friendly hostess to assist.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank O3457IWdenises
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 March 2024

Big time roach infestation issue. Killed multiple roaches in my room, staff didn’t seem too concerned. Only accommodation was being switched to another room. I found out that the hotel is known for this!

Date of stay: March 2024
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    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kwakukontoh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeff Scott, Owner at Royal Regency Hotel, responded to this reviewResponded 27 March 2024

Dear kwakukontoh

Greeting from The Royal Regency Hotel.

Thank you for the time you have taken to share your comments and for staying with us.

We appreciate your feedback regarding your stay and I will follow up with the team regarding your comments.

Regarding your comment on bugs, we treat our front and back of the house weekly and have no such problems. Please call me to further discuss this.

My number is 914-476-6200

Kind regards,

Jeff Scott

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Reviewed 25 March 2024

There's an entrance and an exit, you don't have to try exiting through the entrance. It very easy to have your accommodations modified if need be. The staff that i dealt with were friendly and easy to talk to.

Date of stay: March 2024
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Review collected in partnership with this hotel
Thank liewang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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