Lovely. Affordable. Great location. Will definitely stay here in the future. Very convenient to restaurants, stores and Sarah Lawrence College. Hotel has all the amenities and a wonderful sense of professional care. Twenty-four hour snack bar, breakfast was adequate but fine.
Dear Guest,
Thank you for your thoughtful review! We’re delighted to hear that you enjoyed your stay and found our location, amenities, and professional care to your liking. It’s wonderful to know we were able to provide you with a convenient and pleasant experience.
We look forward to welcoming you back on your next visit to the area—whether it’s for dining, shopping, or a visit to Sarah Lawrence College!
In hospitality,
Nena - Director of Sales
We rarely have the opportunity to travel since having our child. Booking a hotel with a hot tub and/or pool was HIGH on our must-have list in a hotel, which is why we spent extra money to book Hyatt Place New York/Yonkers. Their photos online in Google (in Hyatt Place New York/Yonkers' listing and in several other sites which show a pool and indicate the hotel having a pool so warm it felt like a large hot tub). After a long and exhausting drive from several states away, we checked in and were shocked and disappointed to learn that (A) there were no hot tubs and (B) the pool was shut down last year. This was not indicated or even hinted anywhere. But despite the long drive we had, we were tired and felt we had no choice but to stay.
In addition, we asked for a lower floor as I don't use elevators and we were given a room on the third floor, which was fine to walk. The problem was the smell! This floor reeked of marijuana, even in our room and bathroom throughout the night. Not knowing where it was coming from, we couldn't report it. As it was noticed in the hallways throughout that level, it seemed like it was just accepted despite the No Smoking signs inside, especially noticing how many people smoke weed in this part of the country.
I remember a time when the Hyatt was known for being a high-end hotel, but this was not the experience we had. We spent nearly $400 and, despite raising concerns, we were not ever offered any sort of compensation. Had they, we would have given one of their other locations a chance. But seeing that customer service is very clearly NOT of importance to the Hyatt, we will never stay at another Hyatt hotel again!
FEW POSITIVES: The kitchen staff was very kind and respectful, and the food they provided was very good. The hotel is located essentially in a large shopping plaza with stores and restaurants just steps away.
RECOMMENDATION TO FUTURE GUESTS: Go elsewhere! There are hotels out there that actually CARE about their guests' experience who DO update their sites/publications accordingly, and who provide some sort of compensation for bad experiences to keep their customers. The Hyatt does NONE of this!
Dear Guest,
Thank you for taking the time to share your feedback. We’re disappointed to learn about the issues you faced.
We appreciate your kind words about our kitchen staff and food quality. We’re also grateful for your recommendation regarding clearer updates on amenities and will work to ensure future guests have accurate information. Your feedback is invaluable, and we’re committed to improving based on it.
Thank you again for sharing.
In hospitality,
Jason - General Manager
Great location! I was traveling alone so location was important because I felt safe. The hotel is located in an outdoor mall. Security was present and the atmosphere was pleasant. There were plenty of nearby restaurants and stores, including a Target and a grocery store. There was a variety of breakfast options and the place was clean and pleasant. The only drawback for me was that they would not give me points for the stay because I booked through my airline. It should not matter how I reserved the room. I chose to stay at Hyatt and they profited from my stay so I should be eligible for their reward program. This was a disappointment.
Dear Guest,
Thank you for sharing your experience! We’re glad to hear that you enjoyed the safe, convenient location and the variety of nearby amenities. It's great that you found the hotel’s atmosphere and breakfast options to your liking.
We understand your frustration about not receiving reward points for a third-party booking. While our program policies currently limit points to direct bookings, your feedback is valuable, and we’ll be sure to pass it along for consideration. Thank you again for choosing to stay with us, and we hope to welcome you back under even better circumstances!
In hospitality,
Nena - Director of Sales
The AC in the room was super noisy. And woke us up every hour. The pillows sucked and felt worn out. Breakfast was OK.
Overall, Very disappointing for a Hyatt Place. We moved to a different hotel for the second night which was better and cheaper!
Dear Guest,
Thank you for your feedback. We’re disappointed to hear that the AC noise and pillow quality didn’t meet your expectations. We’re always working to improve, and we’ll make sure your comments are shared with our team. Thank you for letting us know, and we hope your next stay is more enjoyable.
In hospitality,
Jason - General Manager
This property is exceptional and situated in the middle of an outdoor mall that includes a Target, Macy's, Old Navy and many familiar boutique stores. There are also several restaurants to choose from.
All of the staff were exceptionally friendly and helpful. The property was extremely clean and safe.
I will definitely stay there again and highly recommend this property for a pleasant stay in Yonkers!
Dear Guest,
Thank you so much for sharing your wonderful review! We’re thrilled to hear that you enjoyed your stay and found our location convenient to nearby shops and restaurants. It’s also great to know our team made you feel welcomed, and that our property met your expectations for cleanliness and safety. We look forward to welcoming you back to Yonkers for another exceptional stay!
In hospitality,
Nena - Director of Sales.
