This hotel is nice and is in a commercial plaza surrounded by restaurants. Rooms and everything about this hotel is nice. Staff is friendly and always ready to help.
716
284
108
64
81
GDELo
Housekeeping lacks
Review of Hyatt Place New York/Yonkers
Reviewed 20 Aug 2024
Expectations are higher when staying at a Hyatt flagship hotel. Housekeeping was terrible. Not attentive to room cleaning. Didn't get room cleaned til day 3. Room was not cleaned properly upon check in, then it was apparent why, they don't clean it daily. old food stains on couch, dirty remote control, bathroom had smudges and hair from previous guests. Front desk and breakfast staff was great.
Date of stay: August 2024Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Hyatt Hotels
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General Manager, Owner at Hyatt Place New York/Yonkers, responded to this review
Responded 22 Aug 2024
Dear Guest,
I would welcome the opportunity to speak to you about your recent stay. Please feel free to contact me directly.
In-hospitality,
Jason-General Manager
I would welcome the opportunity to speak to you about your recent stay. Please feel free to contact me directly.
In-hospitality,
Jason-General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,253)
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All reviews movie theater outdoor mall county mall red lobster new york great hotel stores and restaurants convenient location hotel is located early check free breakfast great customer service free parking business trip front desk staff parking lot easy access
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19 - 24 of 1,253 reviews
Jonathan S
1
Date of stay: August 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 16 August 2024
Dear Guest,
Thank you for your positive feedback! We’re glad you enjoyed our location, rooms, and the friendly service provided by our staff. We appreciate your honest review and look forward to welcoming you back soon!
In hospitality,
Jason - General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ubuckle
White Plains, New York
85
It is a rundown motel, dirty filthy elevators and hallways. Rooms are of decent size. Breakfast is nothing special to write about. It should be designated as a category 1 Hyatt hotel, not a category 2.
Date of stay: July 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 13 August 2024
Dear Guest,
I would welcome the opportunity to speak to you about your recent stay. Please feel free to contact me directly.
In-hospitality,
Jason-General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melcamp12
Dale City, Virginia
1
The hotel was clean, the front desk staff was friendly, the lady that has oversight over the breakfast is amazing she was the friendliest person and she assisted with any questions not just the breakfast. It is in a great location at the cross county mall with several stores nd restaurants right outside of the door.
Date of stay: August 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 7 August 2024
Dear Guest,
Thank you for your feedback! We're thrilled to hear that you enjoyed our clean facilities, friendly front desk staff, and exceptional breakfast service. Our location at the Cross County Mall certainly provides convenient access to a variety of stores and restaurants. We look forward to welcoming you back soon!
In hospitality,
Jason - General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jimmyz955
73
My wife and I always stay at Hyatt Place New York/ Yonkers when we visit family and friends in the New York area.
Date of stay: July 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 30 July 2024
Dear Guest,
Thank you for your feedback! We're delighted to hear that you and your wife enjoy staying at Hyatt Place New York/Yonkers. We look forward to welcoming you back on your next visit!
In hospitality,
Nena Director of Sales
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
JonathanS3088
121
The customer service was excellent. The hotel is located close in/around the Cross County Mall and not far from the city.
Date of stay: July 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 25 July 2024
Dear Guest,
Thank you for your positive feedback! We're delighted you enjoyed our clean facilities, convenient location in the center of the Cross County Shopping Center, and excellent customer service. We hope to welcome you back soon!
In hospitality,
Jason - General Manger
This response is the subjective opinion of the management representative and not of TripAdvisor LLC