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babyness10
New York

Underwhelming

2.0 of 5 bubblesReviewed 19 Mar 2024
Checkied in near 2am due to house emergency. I was charged the full nightly rate. I was given a room that had some sort of electrical panel taking up almost the entire wall and made a machinery humming noise all night. Could not sleep at all so ended up leaving early b4 check out tome
Date of stay: March 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this review
Responded 25 Mar 2024
Dear Guest,

I would welcome the opportunity to speak to you about your recent stay. Please feel free to contact me directly.

In-hospitality,

Jason-General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,220)
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25 - 30 of 1,220 reviews
Reviewed 18 March 2024

Hyatt the place to stay everything and everyone were so kind and caring every was awesome this location is the only place I'll stay in the area. Staff is amazing treated me and my wife great. Stayed for about a month no complaints

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Shawn C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 19 March 2024

Dear Guest,

Thank you for your positive review! We're thrilled to hear that you had such a wonderful experience at Hyatt. Our team takes great pride in providing exceptional service to all our guests, and it's rewarding to know that we succeeded in making your stay memorable. We look forward to welcoming you and your wife back on your next visit to the area. Safe travels!

In hospitality,

Nena Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2024

Planning for a trip to the Met Cloisters, we were looking for a hotel nearby and found Hyatt Place in Yonkers. We had never been in this part of New York before. While the location is unusual as it is
in a mall area, the hotel was very nice with wonderful staff and a great room. We were able to get a room that included not only a king sized bed but also a large sectional seating area for a reasonable price. There is no specific hotel parking, and parking is the mall parking lot, but area was safe and there was mall security. There were many options for dining right in the area because of being in the mall area. The Met Cloisters was amazing and the surrounding Fort Tyron park very nice as well.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 482janelk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 12 March 2024

Dear Guest,

Thank you for choosing Hyatt Place in Yonkers for your recent trip to The Met Cloisters. We appreciate you taking the time to share your positive experience with us.

We hope you created lasting memories during your trip to this part of New York and hope to see you soon on your next visit to the area.

In Hospitality,

Nena Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2024

The Hyatt is such of an amazing place to stay. It is first of all very clean, a beautiful place to walk into. The staff is very welcoming when you enter the front door. They take time with each and every guest. I have stood and watched the front desk reps. They are professional and on point. Easy check ins and checkouts. I love my Hyatt family. I am going to be a loyal returning member.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Conversations w... B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 5 March 2024

Dear Guest,

Thank you so much for your review! We're thrilled to hear that your experience at Hyatt has been nothing short of amazing. Our commitment to cleanliness and creating a beautiful, welcoming environment is at the forefront of our priorities, and we're delighted that you noticed.

We truly appreciate your loyalty and look forward to welcoming you back.

In Hospitality,

Nena Director of Sales.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2024

had a one night stay check in was effortless great location it is attached to the cross county mall public transportation was close by, the breakfast wasn’t the best super basic but hey it was included so i will take it. i will revisit

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Bumpingumswteeandkim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 5 March 2024

Dear Guest,

Thank you for your positive feedback! We're glad to hear your check-in was smooth and you enjoyed our convenient location near Cross County Mall.

We look forward to welcoming you back for another great stay.

In hospitality,

Nena Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2024

Customer service was excellent but boy do they need to upgrade the hvac system! And clean those stairwells! After being moved to a new room due to a really loud hvac, I found the room to be clean and comfortable. The front desk helped me out when I inquired about dinner options. Just an fyi, Mitos Japanese restaurant, which is right next door, was Fabulous!

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Jpsgirl42900
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 1 March 2024

Dear Guest,

Thank you for your feedback! We appreciate your kind words about our excellent customer service and are delighted to hear you found your new room clean and comfortable.

We look forward to welcoming you back soon!

In hospitality,

Jason - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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