I can't begin to tell you how pleased we were with the holtel and staff. Being from the south we had heard that people were to busy to be friendly and curtious. We found out for ourselves that was a misconseption. Thank you for all you did to make us at home in your beautiful city!
Dear Guest,
Thank you so much for taking the time to share your wonderful feedback with us! We are absolutely delighted to hear about your positive experience at our hotel.
Your kind words about our friendly and courteous staff are truly appreciated.
Thank you for choosing our hotel, and we look forward to serving you again.
In hospitality,
Jason - General Manager
Visiting family in NYC decided to stay here in Yonkers. Was worth the half hour drive to Brooklyn to save some money. As it turned out, the hotel was excellent with excellent staff. Parking is free and well-lit Hotel bed was comfy with nice linens and towels Bathroom was spacious. We did not have the added couch, but room was big enough for 2. Hotel is surrounded by numerous stores and restaurants within walking distance.
Dear Guest,
Thank you for taking the time to share your positive experience during your stay with us. We're thrilled to hear that you found our hotel to be excellent and that our staff left a positive impression on you.
We appreciate your mention of the convenient location with numerous stores and restaurants within walking distance. We strive to provide a comfortable and convenient experience for our guests, and it's rewarding to know we met your expectations.
We look forward to welcoming you back soon!
In hospitality,
Jason - General Manager
Very nice hotel. Only 2 downfalls. Not close to downtown so took some time to get to places. We chose this area on purpose so did not matter to us. Also, requested upper floor for view, so we got the 9th but no window view. Only window was as top of room and not able to see out with out climbing on bed.
Dear Guest,
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel and are pleased to hear that you found it to be very nice.
We appreciate your feedback and hope to welcome you back to our hotel in the future.
In hospitality,
Jason General Manager
Hotel was very clean. Bathroom and beds look really fresh. The breakfast made my son very excited. So close to so many stores. unfortunately, i was there for a funeral but we keep our staff at this location 2x a year very satisfied!
Dear Guest,
Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words and are pleased to hear that your overall experience at our hotel was positive.
It's wonderful to know that our proximity to stores was convenient for you. We strive to provide a location that offers both comfort and convenience, and it's rewarding to hear that we met your expectations.
Thank you once again for choosing our hotel. Our thoughts are with you during this difficult time.
Warm regards,
Nena Director of Sales
My family and I visited the Hyatt place on October 14, 2023. Upon check in the staff was very friendly, as an explorist I had request a high floor through the Explorist line. I was told by staff there were no other rooms available and they could not accomadate my request. So I proceeded to my room on the 5th floor. Once in the room I immediately started sprying everything down with lysol. When I pulled the covers back to spray the bed I noticed a bunch of hair on the pillow and sheets. I went back down stairs to complain, I waited 45 minutes while staff attempted to contact housekeeping to rectify this situation. To no avail housekeeping was goine for the day. Mysteriously after complaining I was told they would " upgrade me to a higher floor complimentry." I was provided with another room on the 8th floor, I was perplexed because earlier I was told there were no other rooms available, secondly as an Explorist I am entitled to this. Not to mention they were ready to charge me for bottled water, when I reminded them again as an Explorist I am entilted to free bottled water. To make matters worse my daughter accidently left her airpods in the room upon check out. She tracked them and it showed it was still at the hotel, I called for assistance and asked can someone go check since we had already left. it took them 3 hours to send someone and then they said they could not find them, not realizing the app was still showing the airpods location at the hotel. Later on that evening it showed that airpods had been moved, and that the airpods were now out of it's case. Based on these encounters I would not stay there again, imagine if i didnt pull the sheets back, in addition to staff appropriating my daughter airpods.
Dear Christopher,
I would welcome the opportunity to speak to you about your recent stay. Please feel free to contact me directly.
In-hospitality,
Jason-General Manager
