Hotel was very clean. Bathroom and beds look really fresh. The breakfast made my son very excited. So close to so many stores. unfortunately, i was there for a funeral but we keep our staff at this location 2x a year very satisfied!
Dear Guest,
Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words and are pleased to hear that your overall experience at our hotel was positive.
It's wonderful to know that our proximity to stores was convenient for you. We strive to provide a location that offers both comfort and convenience, and it's rewarding to hear that we met your expectations.
Thank you once again for choosing our hotel. Our thoughts are with you during this difficult time.
Warm regards,
Nena Director of Sales
My family and I visited the Hyatt place on October 14, 2023. Upon check in the staff was very friendly, as an explorist I had request a high floor through the Explorist line. I was told by staff there were no other rooms available and they could not accomadate my request. So I proceeded to my room on the 5th floor. Once in the room I immediately started sprying everything down with lysol. When I pulled the covers back to spray the bed I noticed a bunch of hair on the pillow and sheets. I went back down stairs to complain, I waited 45 minutes while staff attempted to contact housekeeping to rectify this situation. To no avail housekeeping was goine for the day. Mysteriously after complaining I was told they would " upgrade me to a higher floor complimentry." I was provided with another room on the 8th floor, I was perplexed because earlier I was told there were no other rooms available, secondly as an Explorist I am entitled to this. Not to mention they were ready to charge me for bottled water, when I reminded them again as an Explorist I am entilted to free bottled water. To make matters worse my daughter accidently left her airpods in the room upon check out. She tracked them and it showed it was still at the hotel, I called for assistance and asked can someone go check since we had already left. it took them 3 hours to send someone and then they said they could not find them, not realizing the app was still showing the airpods location at the hotel. Later on that evening it showed that airpods had been moved, and that the airpods were now out of it's case. Based on these encounters I would not stay there again, imagine if i didnt pull the sheets back, in addition to staff appropriating my daughter airpods.
Dear Christopher,
I would welcome the opportunity to speak to you about your recent stay. Please feel free to contact me directly.
In-hospitality,
Jason-General Manager
Good location. Lots of food options on your door step. Parking no issue. Good sized rooms. Shower okay, could be better pressure. Comfortable bed. Had iron which is a must for me. Breakfast limited but fills a gap. Staff very pleasant although all were wanting to understand why I chose to stay there. For me location
Dear Guest,
Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that you enjoyed our convenient location, with plenty of food options nearby, hassle-free parking, and spacious rooms.
We genuinely value your feedback and hope to welcome you back on your next visit to the New York Yonkers area.
In hospitality,
Jason - General Manager
I was promised one rate by corporate Hyatt and upon arrival was quoted another. The front desk attempted to help but ultimately I was informed take it or leave it - you’ll lose your room, we are now sold out. I spent hours trying to reconcile to no avail. No one had authority or inclination to solve. I was charged $500+ per night for what others paid $250 for. Hyatt deserves to be eaten by their competition - Marriott. My worst customer experience with any purchase in life. RIP Hyatt. Hope this gets posted.
Dear Guest,
I would welcome the opportunity to speak to you about your recent stay. Please feel free to contact me directly.
In-hospitality,
Jason-General Manager
The staff was nice but not overly friendly. You had to purchase water. After waiting over 15 minutes for the front desk person to play bartender, people that waited less time received free beverages and we paid $9 for a beer. It wasn’t the fact that we even had to pay it was the fact that 3 other people that waited did not have to pay for their drinks. A little favoritism because those people were more annoyed they had to wait. I guess I should of been annoyed and we would if revived ours free too. I think the hotel is nice and in a good location but for what you get, I think it’s overpriced and short staffed. I will stick with my Marriott.
Dear Guest,
Thank you for sharing your feedback with us. We appreciate your compliments about our staff and the hotel's location.
We look forward to affording us the opportunity to welcoming you back in the future.
In Hospitality,
Nena - Director of Hospitality
