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mcfitz2222
Corrales, New Mexico

Yonkers Surprise

4.0 of 5 bubblesReviewed 19 Oct 2023
I must admit having grown up in Scarsdale in same county as Yonkers I was a bit unsure as to what a hotel might look like in the lap of the Cross Westchester County Parkway. What I found upon arrival in addition to many long lost classmates was a very friendly staff and clean rooms right in the middle of a bustling mall. The restaurant selection was mostly fast food but one would never go hungry. Besides, we weren’t there for the amenities so much as to have a reasonably affordable hotel in the heart of Westchester with easy access to the old haunts of our youth. Kudos to the friendly staff who were always ready to answer questions or help with the overall stay
Date of stay: October 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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General Manager, Owner at Hyatt Place New York/Yonkers, responded to this review
Responded 26 Oct 2023
Dear Guest,

We appreciate your heartfelt feedback, and we're delighted to have exceeded your expectations with our friendly staff, clean rooms, and convenient location in the heart of Westchester. Thank you for your kind words, and we hope to welcome you back for another visit to your hometown in the future!

In Hospitality,

Jason - General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,253)
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Reviewed 19 October 2023

This is a marginal but OK place. The rooms were clean and quiet. We could NOT get our room cleaned (depite numerous requests) during a four day stay and they didn't even replace the room coffee. We had an accessible room which was barely accessible with doors that were hard to open, a narrow very difficult entry and elevators that could barely fit a wheelchair. It did not meet our expectations for a $200.00 pe rnight hotel.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank yoop5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 27 October 2023

Dear Guest,

I would welcome the opportunity to speak to you about your recent stay. Please feel free to contact me directly.

In-hospitality,

Jason-General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2023

I thought the Hotel was great just thought it should’ve been but it was too pricey, and no kind of reasonable discounts to talk about the breakfast is excellent but too short everything was fresh and clean I wish I could have afforded more days

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank josephalbritton77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 27 October 2023

Dear Guest,

We're thrilled to hear that you had a great experience during your stay with us, especially appreciating our excellent breakfast and the overall cleanliness of our property. We hope you'll be able to extend your stay with us on your next visit. Thank you for your valuable input!

In Hospitality,

Nena Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2023

In the area for college visit and found the location to be convenient. Staff were very welcoming and helpful. There was not one staff personnel when I interacted with or passed by that didn't say hello and with a smile. Rooms were clean and tidy with the necessary essentials. My only complaints were pillows and feeling they were too hard and not the fluffy pillows normally offered, perhaps more of a preference. Comforter was also missing much of it's filling from washing and maybe need replaced. Given the hotel was sold out I was not too worried about switching linens. It wasn't too much of a concern. Plus, the bed made up since it was so comfy. Breakfast, coffee shop and bar offerings surpassed my expectations. Price of my overall stay was reasonable given this location and area hotels and rentals were all sold out. Thank you Yonkers Hyatt for your hospitality.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank teamrachels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 17 October 2023

Dear Guest,

Thank you for your feedback about your recent stay at the Yonkers Hyatt Place. We're glad you found our location convenient and our staff welcoming.

We're pleased you enjoyed our breakfast, coffee shop, and bar offerings and that the overall stay was reasonably priced.

Thank you for choosing us, and we hope to welcome you back in the future.


In hospitality,

Nena - Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2023

We had a great stay at the Hyatt Place Yonkers! The free breakfast was amazing! You can’t beat the location. It’s in the middle of the OUTLET MALL! Everything you need is near! All the staff was welcoming and friendly! Will definitely stay here again!

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank vanessaford929
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 14 October 2023

Dear Guest,

Thank you for your positive feedback! We're delighted to hear that you had a great stay and enjoyed our convenient location in the heart of the mall. Our team takes pride in providing a welcoming and friendly experience, and we look forward to welcoming you back on your next visit.

In Hospitality,

Nena - Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2023

This was my first time visiting the Hyatt Place in Yonkers. The hotel was clean and inviting, and all of the staff (from check-in to check-out) were friendly and helpful. I will definitely be back again.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank CJC8662023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hyatt Place New York/Yonkers, responded to this reviewResponded 13 October 2023

Dear Guest,

Thank you for your kind words! We're delighted to hear you had a fantastic first experience at Hyatt Place Yonkers. Our dedicated team, beautiful facilities, and convenient location make us proud, and we look forward to welcoming you back for another memorable stay.

In Hospitality,

Jason- General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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