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Potomac_11
Potomac, Maryland

Good night's stay

4.0 of 5 bubblesReviewed 16 May 2024
This was a typical Hampton Inn, which means a clean and quiet room, friendly staff, easy parking, and a mediocre complimentary breakfast buffet. Not much to do in the immediate area, but close to NYC. You won't go wrong if you are simply looking for a bed for the night.
Date of stay: May 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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All reviews front desk great stay breakfast staff fresh fruit morning breakfast the check in process the breakfast area easy access beds were comfortable free breakfast oatmeal clean hotel hampton westchester ny brook closet
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Reviewed 11 March 2024 via mobile

This was a decent property on the outskirts of Yonkers, an easy 15 minute drive from family in Riverdale but not particularly near anything else (including downtown Yonkers). The rooms were a bit dated, and ours had almost no storage, but our king bedroom was amply sized and clean, with a good simple set up for working in place (though WiFi was spotty). The typical Hampton Inn breakfast wasn’t quite up to the usual quality—eg no fruit salad, weak coffee, mushy potatoes—and closed VERY promptly at 10 AM. The breakfast area could use more seating. Coffee urn at front desk probably needs to be replaced, as it didn’t stay very hot. In sum, a number of niggling things that kept my rating a little low, but an adequate property.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank ElizabethV848
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 February 2024

This is a good, solid little hotel. Nothing fancy here, just clean, safe, well-maintained, and friendly. It's inexpensive so I was not expecting much but I actually really enjoyed my stay here and would stay again. Staff members always had a smile for me. Nice, job, people.

Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Maureen D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 December 2023

As s senior citizen I prefer a chain hotel. I can generally count on the things I need--elevators, a free convenient breakfast (even if microwave-bagg quality), wi-fi. Normally I rate a place 4 out of 5 if it lives up to expectations. So this location gets a 5, and well deserved.

The greatest pleasure for me is the design and size of the room. It's spacious. Thee's a large desk extendingfrom the TV, and a full sofa, so my wife and I could both set up our computers and browse away while watching our usual shows. King bed has comfy pillows. The bathroom is generous, with the shower and look behind a regular door and the sink area behind a barn door, so that I don't need to light-pollute the room when using the facilities after bedtime.

The breakfast bar is of the qualiity you'd expect--but they do rotate the offerings from scrambled eggs to mini cheese omelets to sausage gravy and biscuits.

The building and grounds are very well maintained, and past experience has proven that they are prompt to fix any issues.

The management and staff here certainly wants to raise the bar for the Hampton tade mark.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank TR26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Judith Huff, Guest Services / Front Office at Hampton Inn & Suites Yonkers Westchester, responded to this reviewResponded 1 January 2024

TR26,

Thank you for your review! I am happy to hear that you enjoyed your stay with us and look forward to welcoming you back on your next trip to New York! Happy New Year!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2023

Made an on-line reservation by mistake for a reservation on the same day. Within 10 minutes called the hotel and they refused to cancel the reservation. Extremely Rude and totally unprofessional staff. Hung up twice when I tried to call back. Charge CC over $300 for cancelation reporting we did a non-show. This is completely false as we called and tried to cancel with both the hotel and on-line 800 number.

Room tip: Beware if you make a reservation and try to cancel or change 5 minutes later, you are going to still pay for the night. Horrible!!
Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Tim C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 December 2023

Excellent large quiet room and full breakfast buffet but the stay was made at check in by Travis Miller at the front desk, who welcomed my wife and I and made us feel at ease immediately. Travis recognized my HHonors membership and offered us services appropriate with our level of membership., all in a professional and courteous fashion. He also provided recommendations regarding dinner which we took and had an excellent dinner close to the hotel. Should we need to visit the area again, we'll definitely stay at this Hampton and look for Travis at the front desk!

Room tip: Large spacious room at the end of the hall was very clean and quiet.
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Nomad0921
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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