Dear Monsieur Harrison,
We would like to thank you for taking the time to share with us your experience regarding your reservation process as you do not have stay in our hotel.
For your reservation you have decided to choose the non-refundable rate. In one hand, you have a more interesting rate but, in the other hand, you have terms and conditions to respect.
You decided to make this non-refundable reservation, meaning that you were able to come 100%. You were sure.
You have made the cancellation request which we refused and unfortunately you have hurtful words for the team who only respects the conditions of your booking.
We really hope you understand the situation and be assured that our guests are our priority even before their stay and we want to be very caring for each of them.
We truly hope that you will give us the opportunity to welcome you to the Château Hôtel Grand Barrail.
Yours sincerely,
Benjamin ROBIC - General Manager