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manuelmatal75

Bad receptionist actitud

1.0 of 5 bubblesReviewed 18 Sept 2024
Hotel need cleaning
Staff actitud not good
Not professional at all
Too expensive for the quality hotel in
Date of stay: September 2024
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (1,641)
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Traveller rating
618
496
274
123
130
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All reviews skyline view rainbow bridge within walking distance room was clean canadian side fridge and microwave across the street breakfast buffet would stay here again front desk staff free parking convenient location canada helicopter falls niagara casino
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6 - 11 of 1,641 reviews
Reviewed 17 September 2024

Do NOT stay here!!! I stayed here and it was the ONLY place I used my credit card (only with the receptionist)while on vacation and next thing I know I have fraudulent charges in Montgomery Alabama on my card. I physically have my card so the person who used my information typed it in to make these charges. On top of that the shower made a high pitched squealing noise whenever used and the service from both receptionist and waitress were lacking. The receptionist seemed unhappy to be there and mumbled everything. It took forever to get food at the restaurant even though it was only 2 items and we were the only people in the restaurant. Save yourself the trouble and stay somewhere else!!!!

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travel53207037758
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2024 via mobile

We enjoyed our stay, but, there's extra money when you check in. Money to park the car, yourself, no valet. No breakfast, unless you want to pay $12 for 2 eggs and toast. Just not worth the money.
Clean, old, but in kinda good shape. Small tv, but, the beds are comfortable.
If you stay over a weekend, be ready for music into the late hours from a place near the hotel. Yes, that loud.
We were on the 7th floor, we got to see the fireworks every night, but, you can't see the falls.
If we were to come back, we wouldn't stay here, for the money we'll get a VRBO.

Date of stay: September 2024
Trip type: Travelled with family
Thank Daydream62224311617
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 September 2024

Building was in terrible condition outside and inside. Front desk staff not friendly. Start bucks restaurant for breakfast not clean and staff not paying any attention to customers while sitting drinking their own coffee. Drop ceilings in the room that were falling apart

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Victoria T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2024

The hotel was a great decision, very close, walking distance to attractions. Great value. The parking facility helps a lot. Rooms clean and beds wonderful.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank leticiamercado2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 August 2024

Need to work on the staff, they dont look happy with their jobs, we are paying for the stay no asking for anything free! Front desk can provide a more polite information over the phone. Cleaning staff prioritizing them getting on the elevator instead of the guest, specially when there kids, come on.

Date of stay: August 2024
Trip type: Travelled with family
Thank Alex M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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