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Building was in terrible condition outside and inside. Front desk staff not friendly. Start bucks restaurant for breakfast not clean and staff not paying any attention to customers while sitting drinking their own coffee. Drop ceilings in the room that were falling apart
Date of stay: September 2024
Trip type: Travelled as a couple
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All reviews skyline view rainbow bridge within walking distance room was clean canadian side fridge and microwave across the street breakfast buffet would stay here again front desk staff free parking convenient location canada helicopter falls niagara casino
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The hotel was a great decision, very close, walking distance to attractions. Great value. The parking facility helps a lot. Rooms clean and beds wonderful.
Date of stay: August 2024
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Need to work on the staff, they dont look happy with their jobs, we are paying for the stay no asking for anything free! Front desk can provide a more polite information over the phone. Cleaning staff prioritizing them getting on the elevator instead of the guest, specially when there kids, come on.
Date of stay: August 2024
Trip type: Travelled with family
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The hotel check-in staff accommodated my request to make sure my two rooms were connecting. The hotel staff was very friendly and accommodating. The staff was able to accommodate every request we made. I look forward to our next visit and stay at this hotel.
Date of stay: August 2024
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We stayed for one night while attending a concert in nearby Lewiston.
The hallways and room were dank and musty, and clearly in need of fresh air.
The bed had hair and other dirt in it, which was disgusting.
Unexpectedly had to pay for parking.
The ceilings were water stained and cracked, and the window was filthy.
Front desk, staff was pleasant and helpful, but unfortunately I could never recommend this property to anyone. It was also extremely expensive for what it was.
Date of stay: August 2024
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Bathroom towels were not clean at checking. Hall ways and room smell like mold. Old. The only reason one would stay is because its location. Walking distance to Niagara Falls
Date of stay: August 2024
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