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Victoria T

Terrible

1.0 of 5 bubblesReviewed 4 Sept 2024
Building was in terrible condition outside and inside. Front desk staff not friendly. Start bucks restaurant for breakfast not clean and staff not paying any attention to customers while sitting drinking their own coffee. Drop ceilings in the room that were falling apart
Date of stay: September 2024
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,642)
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10 - 15 of 1,642 reviews
Reviewed 29 August 2024

The hotel was a great decision, very close, walking distance to attractions. Great value. The parking facility helps a lot. Rooms clean and beds wonderful.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank leticiamercado2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 August 2024

Need to work on the staff, they dont look happy with their jobs, we are paying for the stay no asking for anything free! Front desk can provide a more polite information over the phone. Cleaning staff prioritizing them getting on the elevator instead of the guest, specially when there kids, come on.

Date of stay: August 2024
Trip type: Travelled with family
Thank Alex M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 August 2024

The hotel check-in staff accommodated my request to make sure my two rooms were connecting. The hotel staff was very friendly and accommodating. The staff was able to accommodate every request we made. I look forward to our next visit and stay at this hotel.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cherbrow2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 August 2024

We stayed for one night while attending a concert in nearby Lewiston.

The hallways and room were dank and musty, and clearly in need of fresh air.

The bed had hair and other dirt in it, which was disgusting.

Unexpectedly had to pay for parking.

The ceilings were water stained and cracked, and the window was filthy.

Front desk, staff was pleasant and helpful, but unfortunately I could never recommend this property to anyone. It was also extremely expensive for what it was.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cpghsales
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 August 2024

Bathroom towels were not clean at checking. Hall ways and room smell like mold. Old. The only reason one would stay is because its location. Walking distance to Niagara Falls

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jloayz412358
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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