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Katherine H
East Saint Louis, Illinois

Great on People, Lacking on Clean

4.0 of 5 bubblesReviewed 25 Jul 2024
The staff were very friendly and helpful. I needed to freeze some large objects and they happily let me put them in their large freezer. I couldn't get my computer connected to the t.v. and they fixed the problem quickly. Unfortunately, I was grossed out by the extremely dirty carpets and floors throughout the building (halls and restaurant).
Date of stay: July 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (1,634)
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Traveller rating
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All reviews skyline view rainbow bridge within walking distance room was clean canadian side fridge and microwave across the street breakfast buffet would stay here again front desk staff free parking convenient location canada helicopter falls niagara casino
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23 - 28 of 1,634 reviews
Reviewed 24 July 2024

Very disappointed. My son's baseball team had a tournament over the weekend and this hotel was recommended by the tournament host. Check in is 4 pm. I thought that was a little late but not a big deal since we had a 3 pm game. When we arrived to check in around 4:30 pm we were told our rooms were not ready. The lobby was filled with others also waiting. We didn't get to our room until 5:30 pm. The hotel bar/restaurant wasn't open, amd when it did open very limited drinks because the bartender didn't show up for work. They have a bar food menu and were out of some of those items. The pool area is not as it appears in the website photos. My son said the water had a lot of hair in it. Very over priced what they actually had to offer.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stephanie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 July 2024

Spent a beautiful day at this hotel. Very clean rooms with amenities like microwave. Excellent location with lots of food options nearby.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kalbosekhi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 July 2024 via mobile

Extremely pathetic , bad manners and non professional staff at the reception. He shout like we have done crime. Big NO to this hotel. No water bottles in the room. No kettle. No house keeping properly. Very had decision for selecting this hotel with rude and non professional staff.

Date of stay: July 2024
Trip type: Travelled with friends
Thank deluxeh2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 July 2024

Very nice hotel with bid rooms, free parking and Starbucks branch inside the hotel. 5 minutes walking to naiagra falls

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Curiosity679242
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 July 2024

Our room was located on the side that had the skyline of Canada Which was really nice to see at night time. This hotel is close to a lot of attractions and has a great bundle that you can purchase and view a lot of the attractions at the Falls.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank hkerns906939
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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