Check in was easy
Free parking is a great plus
Room was nice
Bed was comfy!
Our toilet wouldn’t even flush 1 piece of toilet paper.
I called to ask them to send someone to help. The lady who answered clearly didn’t want to help. I could hear the hesitation in her voice. When we went downstairs gorge evening she was sitting talking to a coworker … lazy!
I called back later when we returned, and a man answered… he came up himself and helped us.
The bar service needs work. We went down for a drink. Waited 10 minutes for anyone to show up and give us a menu. Bartender then left again for at least 15 minutes before coming back. We had already decided at that point to leave. It seemed she was leaving to talk to coworkers in the breakfast area. This seems to be a problem here. Too much sitting around for the employees.
The lady who prepares breakfast was kind and works hard. And the men who helped at the front desk were also kind and helpful. Anyone else.. not so much.
I read a review that the hotel is In a bad neighborhood. That simply isn’t true. it’s right in the thick of everything. Very easy to walk to the park and close to all the restaurants. The location is WONDERFUL…
Hotel itself has many good qualities. But the customer service is VERY lacking …if that could be fixed we would stay here again. Not sure if we want to take that risk, however.

We had a great time at the Giacomo Hotel! It was substantially cheaper than big chain luxury hotels in the area while having a lot more personality-- there was no confusing this hotel for anywhere else. We were able to watch fireworks over Niagara Falls from the Skyview Lounge on the top floor, and the complimentary breakfast in the morning provided much-needed nourishment after a long day of hiking. It was a super easy walk down to the waterfront, with piles of places to eat nearby and staff ready to help. My one regret is that we missed going to the iconic lounge and bar, since it wasn't open very late. Truly a great place to stay!

Families think twice: I was traveling with my family to Niagara Falls this June.

The good: Breakfast was decent, the atmosphere was eclectic (in a good way), the location was close to the falls, parking is gated, suite room size was ample.

The bad: Found a used condom wrapper near the couch. When this was mentioned to the manager (and the fact that I was so embarrassed for my kids sake) she said she mentioned the cleaning staff didn't do a good job and that she was sorry but there was no further mention of reimbursement or making any other amends to make the experience better. Makes me wonder what else didn't get cleaned properly that we used during our stay :( Needless to say, I would not stay there again.