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Bernie S

Can't be a Marriott...

1.0 of 5 bubblesReviewed 4 weeks ago
We arrived late do to the snow storm and checkin. The room was not clean and bathroom had hairs in the sink. This property needs to be updated..We checked out in the morning and was asked how our stay was - I mentioned that we thought the room was not clean and hairs in the sink when we check in. The guy at the desk said nothing and said have a nice day...this place should be avoided...no talent working here.
Date of stay: December 2024
Room Tip: AVOID...going down hill
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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6.0 km from Courtyard Middletown Goshen
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Reviews (394)
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2 - 7 of 394 reviews
Reviewed 7 January 2025

A total disappointment. I have stayed here many times since 2022 since then the place is not well kept dirty and stained sheets. The rooms are old and need to be updated. Not your best experience. The breakfast eggs and other items not hot. Staff ok nothing special..

Room tip: lazy employees - waited 5 mins during check in while employee was on a personal phone call...newer hotels out there
Date of stay: November 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank j h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 7 January 2025

Dear valued Guest,

We do thank you for visiting our property, and taking the time to complete this survey.
We do apologize for the issues during your stay.
I have shared your experience with my engineering and housekeeping team and we will work to address these issues so the next guest wont have to encounter them during their stay.

Thank you
Have a safe and healthy new year!
Assistant General Manager
Courtyard by Marriott Middletown/Goshen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2024

Everyone at Courtyard made our loved ones feel right at home on our Wedding Weekend!

Parking is hassle-free.
The hotel is clean and up-to-date.
The continental breakfast was very good.

10/10 recommend staying at Courtyard if you are ever in Middletown, NY.

Date of stay: October 2024
Trip type: Travelled with family
Thank Kaicee G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 7 January 2025

Dear Valued Guest
Thank you so much for sharing your kind words about you stay at Courtyard by Marriott of Middletown/Goshen. The entire staff thanks you and we appreciate your time in completing the survey.

We all look forward to seeing you again.
Have a happy and healthy new year.
Safe travels,


Assistant General Manager
Courtyard by Marriott of Middletown/Goshen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2024

When I arrived the room service was cleaning the rooms 4 doors down. We checked in and was the first door and our room was clean and ready for check in. Once checked in and now resting this guy opened my door I told him go away and he opened my door again.. I layed in the bed for a second.. something told me to go to the door and the attendant was standing so close to my door you couldn’t see him out the peep hole🤦🏾‍♀️ but his cart was there so I opened the door and there he stood leaning on my door and scared me totally!!!! So I told the front desk where a ylady by the name of Melody proceeds to tell me I can leave and she repeated this over and over. I will NEVER pay for a stay like this again

Room tip: Go to the Hilton next door
Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Acephia G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 11 October 2024

Dear Valued Guest,

Thank you so much for taking the time out to fill out this survey about your stay experience. Even not so great stays are valuable lessons and can be used as learning tools to help our property grow and do better.

We do apologize for the confusion that happened during your stay. We all know that every guest comes to our property to relax and unwine during their stay. However, during your staying did you were not ability to unwind bei'm relaxed during your stay. Again we apologize for our error. Our room attendants paper was incorrect and had your room to be serviced. As shocked and confused as you were to see a room attendant in your room, our room attendant was also shocked and confused to see you in a room that his paperwork stated the room was vacant and dirty.

This was a clerical and our staff did not intend to negatively impact stay. Our job is to take care of all of our guest so that they are happy guest that can't wait to return.

Thank you again for staying at the Courtyard of Middletown.
We wish you well.
Travel safely

Courtyard AGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2024 via mobile

Upon check-in, we were told that breakfast was included with our stay. We rearranged our schedule to eat breakfast at the hotel. Went down the next morning and was told by Barbara at the front desk that breakfast was not included and she was extremely rude about it. Didn’t even apologize to us for getting bad information when we checked in. She treated us like we were liars. extremely rude.. should’ve stayed at the Hilton next-door.

Date of stay: October 2024
Trip type: Travelled with family
Thank Courtney G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 September 2024 via mobile

I asked for an early check-in and the hotel refused even though they had rooms available. No way the hotel did their best to accommodate me. The new manager is not guest friendly. She said the only way I could check in early was to pay for an additional day. This hotel is not up to Marriott standards. Nice hotel, but don't nickel and dime your customers. There are two other hotels right next door. Next time I will find out if the competition allows early check-in.

Date of stay: September 2024
Trip type: Travelled on business
1  Thank Joseph D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 30 September 2024

Dear Joseph D
Than you for taking the time to complete the survey. All of our guest feed back is welcomed and necessary.
Your request of an early is a very simple request. However, our busy property has difficulties accommodate that request, If the room is still occupied with a guest or awaiting cleaning service to be ready for the next guest. This is why we explained to you the only way to guarantee an early check-in is to book for an additional day. Other wise, you would be subject to wait until a room was available. Our check in time 3pm and we were able to get you into a room around 11am and you were never charged no early check in fee.
The manager reached out you about your experience and offered you 7000 points to your Marriott Bonvoy account.
Again, we do apologize for frustration we may have caused you about your stay.
Traveling can be very stressful situation.

Thank you again for your recent stay.
We look forward to seeing you again.
AGM Courtyard of Middletown/Goshen

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