Beware: No hot water for showers when they are at capacity, as per the main desk. So they are fully aware of the problem and still allow guests to suffer. Also, the hotel lobby is nicely decorated, but most hotels these days have complimentary coffee in the lobby in the morning.
I was pleased with the facility and the staff. Everything was near perfect,
I really wanted to use the hottub, but it was out of order. But the indoor heated pool was warm, and I relaxed in the pool for a while.
There wasn't much hot water for a shower either day. So Luke warm showers were all I got. The water pressure could also be better.
The hotel itself is really nice and I ate the food from the restaurant and it was delicious. The restaurant is open for breakfast and dinner. Plus, you can enjoy a cocktail.
If you are in the mood for something else, you can literally walk to Outback, TGI Fridays, a dinner or Chili's and there is a convenience store with Dunkin Dounuts at the gas station.which is also walking distance
I had a beautiful view from my room, and the room was comfy and clean. There was a small balcony, and it was nice to sit outside watching the sunset.
Yes, it is pricy but well worth the extra money.
We had a very nice stay in this hotel for our nephews wedding. Barbara at front desk was amazing!!! Our room was a pretty big space. Beds cozy.
HEADS UP just in case
***Our two brothers did have trouble getting into each of their rooms. They said it was due to door battery not working. They were on two different floors so not sure what that was about but they worked hard to get them as soon as possible***
Booked this hotel because I am very familiar, Platinum status, with the Marriott Courtyard brand and this one is one of the worst I have seen. I booked 2 rooms since I have 2 small children and my wife with me for a trip around New York State. When we checked in we were told we might not be able to accommodate adjoining rooms. This is a problem with all Marriott properties not being able to reserve adjoining rooms. The front desk person was able to find 2 adjoining rooms, a king & 2 queens. We get to the rooms and upon walking into the king room there is an overwhelming smell of cleaner like they are trying to mask some odor. My wife goes to use the toilet and she soon finds out that the toilet does not flush. We called down to the front desk and were told there is no one around to fix it and that if we wanted to change rooms we would have to take separate rooms. The shower curtain has what appears to be blood stains on it and the door to the cabinet hiding the refrigerator will not stay shut, I’ve ran into it 3 times already. Lastly I know that it is trivial but I tried to connect to the internet and was told “ yeah we’ve been having problems with that, sorry.”
Listen I understand that this is not the Waldorf, but these are simple things that can be easily fixed to make for a better stay.
I have stayed at the Courtyard by Marriott several times during my travel for work and have had a great experience every time. Barbara who works the front is ALWAYS smiling and friendly. She checks me in quick and helps out with any additional questions I might have. The rooms have always been clean, and I have never had any issues.
Hey M9101GPstephaniep,
Thanks so much for being one of our loyal guests, we greatly appreciate your continued support and business! Thank you also for highlighting Ms. Barbara's amazing service. We wouldn't be the same without her but don't tell her I said that her head will get bigger :)
Seriously, thank you we can't wait to see you again soon!
Christopher
