I have stayed at the Courtyard by Marriott several times during my travel for work and have had a great experience every time. Barbara who works the front is ALWAYS smiling and friendly. She checks me in quick and helps out with any additional questions I might have. The rooms have always been clean, and I have never had any issues.
Hey M9101GPstephaniep,
Thanks so much for being one of our loyal guests, we greatly appreciate your continued support and business! Thank you also for highlighting Ms. Barbara's amazing service. We wouldn't be the same without her but don't tell her I said that her head will get bigger :)
Seriously, thank you we can't wait to see you again soon!
Christopher
Well- it’s 3:08, still waiting for a room. Requested two rooms, adjoining.I have been here since 1:00 p.m. Check in is at 3. We have a wedding in 1 1/2 hours. Totally unprepared for all these people - apparently 3 weddings this weekend. The GM would be better served actually helped the cleaning staff-. Incredibly bad service. The front desk guys are trying but it’s so unfair to them.
Thanks for sharing your experience Maui-no-Kai-oi.
Please accept our sincere apologies for not being able to accommodate your request at 3:08pm. Sometimes hotels do have days with an usual amount of check outs at 11am and an unusual amount of check-in's and you caught us on one of those days. It can take a little more time to prepare rooms with special requests but our Team did the best they could on the day of your arrival. I'm very sorry you felt unappreciated and under served.
We wish you safe travels!
Christopher Anderson
Task Force General Manager
Courtyard Middletown
Bathroom floor hadn’t been cleaned. Urine spray all around toilet. No notice that housekeeping service was by request only. We booked for 4 people but upon check in there were only beds for 3. only one person working front desk. She told us hotel was full but we later heard her offering rooms to others.
Hi there Pjdubstravels,
Please accept our sincere apologies for failing to meet your expectations. This is absolutely not the image we wish to portray to any guest and I'm very sorry this is the impression we left you with. I can assure you this remains an isolated incident and we're working with our clean team daily to be sure this experience is not one a future guest should endure.
Yours in Hospitality,
Christopher Anderson
Task Force General Manager
We stayed at this Marriott while in town for a wedding. From check in to check out we had a wonderful experience. The front desk staff were knowledgeable and friendly. Maria at The Bistro was wonderful. The rooms were spacious. The bed was extremely clean as were the pillows. The lobby was very well appointed. We enjoyed our evenings sitting outside by the fire pit.
Overall the hotel and staff were wonderful. Such a great stay. If you’re looking for a great hotel in this area I would highly recommend this Marriott
Hey Cafegirl108!
We really appreciate your kind words and for sharing your positive experience. We're far from perfect but our Team was super excited to hear you enjoyed your stay with us!
We can't wait to see you again soon!
Christopher
After several hotel stays, our visit to this property was a welcome relief. Check in was a breeze, we found our room spotlessly clean and comfortable. We stopped downstairs for a drink and found a group of very loud contractors in the lobby with the same idea. Also, a sign announced a wedding had been held and the guests were staying at this hotel. Thankfully, our room was quiet all night.
We are members of the hotel chain's club and made requests pertaining to our room. Unlike several other chains, our requests were honored. Thank you!
This property is recommended.
Yay! Thanks for being loyal Bonvoy Members 364MikeA. Thanks for sharing your experience with future guests, we look forward to seeing you again soon!
Christopher
