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Maui-no-Kai-oi
United States

Do not risk this place. Unprofessional and unprepared.

1.0 of 5 bubblesReviewed 2 Jul 2023via mobile
Well- it’s 3:08, still waiting for a room. Requested two rooms, adjoining.I have been here since 1:00 p.m. Check in is at 3. We have a wedding in 1 1/2 hours. Totally unprepared for all these people - apparently 3 weddings this weekend. The GM would be better served actually helped the cleaning staff-. Incredibly bad service. The front desk guys are trying but it’s so unfair to them.
Date of stay: July 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher Anderson, Other at Courtyard Middletown Goshen, responded to this review
Responded 5 Jul 2023
Thanks for sharing your experience Maui-no-Kai-oi.

Please accept our sincere apologies for not being able to accommodate your request at 3:08pm. Sometimes hotels do have days with an usual amount of check outs at 11am and an unusual amount of check-in's and you caught us on one of those days. It can take a little more time to prepare rooms with special requests but our Team did the best they could on the day of your arrival. I'm very sorry you felt unappreciated and under served.

We wish you safe travels!

Christopher Anderson
Task Force General Manager
Courtyard Middletown
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (394)
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Reviewed 2 May 2023 via mobile

Bathroom floor hadn’t been cleaned. Urine spray all around toilet. No notice that housekeeping service was by request only. We booked for 4 people but upon check in there were only beds for 3. only one person working front desk. She told us hotel was full but we later heard her offering rooms to others.

Room tip: Go somewhere else
Date of stay: April 2023
Trip type: Travelled with family
Thank pjdubstravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher Anderson, Other at Courtyard Middletown Goshen, responded to this reviewResponded 5 July 2023

Hi there Pjdubstravels,

Please accept our sincere apologies for failing to meet your expectations. This is absolutely not the image we wish to portray to any guest and I'm very sorry this is the impression we left you with. I can assure you this remains an isolated incident and we're working with our clean team daily to be sure this experience is not one a future guest should endure.

Yours in Hospitality,

Christopher Anderson
Task Force General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2023

We stayed at this Marriott while in town for a wedding. From check in to check out we had a wonderful experience. The front desk staff were knowledgeable and friendly. Maria at The Bistro was wonderful. The rooms were spacious. The bed was extremely clean as were the pillows. The lobby was very well appointed. We enjoyed our evenings sitting outside by the fire pit.
Overall the hotel and staff were wonderful. Such a great stay. If you’re looking for a great hotel in this area I would highly recommend this Marriott

Date of stay: April 2023
Trip type: Travelled as a couple
Thank cafegirl108
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher Anderson, Other at Courtyard Middletown Goshen, responded to this reviewResponded 5 July 2023

Hey Cafegirl108!

We really appreciate your kind words and for sharing your positive experience. We're far from perfect but our Team was super excited to hear you enjoyed your stay with us!

We can't wait to see you again soon!

Christopher

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Reviewed 19 April 2023 via mobile

After several hotel stays, our visit to this property was a welcome relief. Check in was a breeze, we found our room spotlessly clean and comfortable. We stopped downstairs for a drink and found a group of very loud contractors in the lobby with the same idea. Also, a sign announced a wedding had been held and the guests were staying at this hotel. Thankfully, our room was quiet all night.
We are members of the hotel chain's club and made requests pertaining to our room. Unlike several other chains, our requests were honored. Thank you!
This property is recommended.

Date of stay: April 2023
Trip type: Travelled as a couple
Thank 364MikeA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher Anderson, Other at Courtyard Middletown Goshen, responded to this reviewResponded 5 July 2023

Yay! Thanks for being loyal Bonvoy Members 364MikeA. Thanks for sharing your experience with future guests, we look forward to seeing you again soon!

Christopher

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Reviewed 19 April 2023

We stayed over a three-day weekend for a wedding. The staff and courteous, the rooms clean and smelled nice - no musty or moldy smells nor the solvents often used to cover them up. The mattress, pillows, and linens were a great way to start and end our stay. Close to shopping, a casino, and other local resorts. My ONLY disappointment was from the tiny pool (4' at the deep end) the size of a large hot tub. We also enjoyed the outdoor patio and gas fire pit and convenient bar, coffee shop and nearby restaurants. We'll be back!

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank WB C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher Anderson, Other at Courtyard Middletown Goshen, responded to this reviewResponded 5 July 2023

We can't wait to see you soon 898wbc :)

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Reviewed 17 January 2023

Do yourself a favor and book anywhere else. By far the worst Marriott stay I've had as a Titanium Bonvoy Member.

POSTIVES: 1) Price, 2) Location (Close to Highway, the Mall, and Restaurants)

NEGATIVES:

1) Understaffed: On a long weekend with a wedding party staying, they had one person at check-in resulting in ridiculously long line and wait time (upwards of 15-20 minutes)

2) Very rude and racial biased check -in staff: The one person at check-in seemed bothered to be doing their job. Not even so much as a "hello or welcome". They also would not acknowledge my Titanium status, giving me no option of points or breakfast credit (until prompted), despite having done so for the white couple ahead of us, who were of a lower Bonvoy status. When I inquired, I was given an excuse that because I checked in online, I was not be given an option to choose a welcome gift (which is BS).

3) Bistro Hours a Joke: Don't bother going for the breakfast/meal credit. The Bistro seemed to never be open and the one time I saw anyone there, they were just counting cash and were quick to say closed and unwilling to even provide alternatives for a cup of coffee.

Room tip: Go somewhere else. Even by Courtyard standards, this is one of the worst.
Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank MSaintH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tom Delaney, Guest Services / Front Office at Courtyard Middletown Goshen, responded to this reviewResponded 21 January 2023

Dear MSaintH:

Thank you for taking the time to inform us of your recent stay with us.

My sincere apologies for the less than excellent experiences you received at our Courtyard by Marriott.
As our guest and esteem ed Titanium member you should always be acknowledged and thanked for being such a valuable part of our brand. I will be re-retraining our team on the importance of an excellent check in experience.

Your business and loyalty to our brand is very much appreciated.

Should your travel plans bring you to the Middletown area in the future, please contact me directly to book your reservations, as I would like to offer you a special discounted rate. My email and phone information are listed below for your convenience.

Thomas Delaney
Director of Operations
thomas.delaney@marriott.com
(845)695-0606

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