I only needed a place to rest my head. I didn’t need any of the fancy stuff they have going on. I couldn’t believe how much money I had to pay. I had no other choice, I didn’t have a car to go elsewhere. Otherwise I would have walked out. $$$$
There was nothing wrong with the hotel itself except being completely understaffed and it showed. The staff that were there were friendly and doing the best they could, but how can one person be expected to do front desk, breakfast area and housekeeping at the same time? Rooms were clean and perfectly adequate except we were only given two towels (for four people) and had to ask for more at the front desk. They admitted they had a towel shortage and we could see the pile up walking by the laundry room. Connecting room doors were an issue as we could hear everything from the next room when they checked in late at 11:30pm and we were trying to sleep. Breakfast on Saturday morning was a mess. Waffle maker and pancake maker ran out and there was a 45 minute wait for them to be replaced since only one staff person on to do this plus front desk and housekeeping it looked like. Pool was clean and felt great after a hot day. Proximity to LEGOLAND New York and Hotwire deal was the only reason we booked. Would never pay $200 a night for this hotel.
The only sit down breakfast item left at 8:15am was waffles, so that was highly disappointing. The front desk clerk when we got there said a late check-out would depend on housekeeping's schedule the next day, that I should check then. The next morning, a different front desk person told me there was no late check-out regardless of schedule. Disappointed in the conflicting responses. Cleanliness in the room was fine. The stairway rug wasn't as clean-looking. Price was a lot for what the hotel is. Location was good for our purpose.
Nice size room and bathroom. Bathroom is a little old looking but ok. Had fridge, microwave and a Keurig coffee maker. Free parking. Comfortable beds. I believe there was an ice machine on every floor. We were pleasantly surprised as this was the first time we were at a sleep inn. All in all... We were very pleased. We used points. The amount was very reasonable.
We picked this hotel because it was easy access off the freeway during our road trip farther south. As soon as we drove up I regretted picking this place. There were way too many people loitering around in the parking lot, sitting on cars, smoking, etc. Some were smoking right by the front door so it stunk inside. The hotel was dirty, not just dirty but filthy. The floors in the elevator were sticky with something and looked like they hadn't been cleaned in a very long time. The beds were just okay, and the breakfast was a sorry excuse for food, even if it was free. We will NEVER stay at this hotel again.
