Stayed at this hotel for a month. Had a wonderful experience at this hotel. It was a home away from home! If you come visit the bar lounge. Carmen was amazing and made excellent cocktails and also food! Everyone was wonderful and welcoming. Highly recommend staying at this hotel. . Thank you all that made my stay so wonderful at long Island city courtyard.
Dear 815antonyv,
We were thrilled to welcome you to the new Courtyard by Marriott Long Island City hotel, and we thank you for your review! We endeavor to go above and beyond to ensure our guests have a memorable experience, and your compliments regarding our enthusiast associates are not only rewarding but also encouraging. We are also delighted to read that you had a great time at nosh! and Carmen, our bartender, took good care of you. We are honored to have hosted your stay and appreciate all your kind words. Thank you again for recommending us to future guests, and we look forward to welcoming you again soon.
Warmest Regards,
Abner C. Withers, Jr.
General Manager
I´m going to update this review as soon as I hear back from the hotel as there were some good aspects to my stay, however the overall experience was affected badly by the mix up with my booking, which the hotel cancelled without informing me. I made the booking months in advance through a third party and this was confirmed and I had paid in full. When I arrived at the hotel I was informed that my reservation was cancelled. After an international flight and being quite exhausted, I didn´t have much choice than to pay again and was annoyed to see it was for a much higher rate, no consideration was given to the fact that I had already booked and paid the third party. I received no assistance in contacting the third party to find out what had happened. Once I did finally manage to connect with the third party via an international call at considerable expense to myself, I found out the error was with the hotel. When I mentioned this to the staff member on reception I was informed I should have contacted the hotel myself earlier. Not something I have ever had to do with any confirmed booking I have had before with the same third party service. I have contacted the hotel to discuss how we can resolve this issue but have not heard back in over a week so at this time I cannot leave a positive review. I will be happy to update this if they contact me in the future.
Dear YvonneD359,
Thank you for taking the time to share your review. Please accept our apologies for the reservation-related concerns outlined and the service shortfalls you experienced. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We will share your message appropriately, and one of our managers will reach out to you shortly. Thank you again for your patience in the meantime.
Warmest Regards,
Abner C. Withers, Jr.
General Manager
Courtyard was a great choice for attending the US Open. The staff members are very welcoming and helpful. The rooms are a reasonable size and clean, but on the smaller size. We were a family group of 4 in a 2 queen room, and it was big enough. Beds were so-so (not up to Marriott standards in my opinion) The bathroom is small and has small pantry-style double doors to save space. The bathroom was spotless with the exception of some mold in the grout. Housekeeping was every other day and that was fine. We used the app to ask for more towels and a friendly staff member delivered them promptly. There is a nice, convenient 24 hour market next to the hotel, and some restaurants and bars nearby (and many of them close around 9:00pm). There is a subway stop about 4 blocks away, easy walk, with access to the 7, a local train out to Mets stadium and the US Open in about 30 to 40 minutes. We’d definitely stay here again for a Mets game or the US Open.
Dear B3914,
We are delighted you enjoyed your stay at Courtyard by Marriott Long Island City hotel and that our ideal location and devoted associates made your visit more memorable. While we are glad you enjoyed many aspects of your room, we apologize for not meeting all of your expectations. We have noted your comment about the areas where we can improve our accommodations, and we will share this appropriately. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again soon.
Warmest Regards,
Abner C. Withers, Jr.
General Manager
I have use this Courtyard by Marriott for over 8 years and I consider it the only place I would stay in New York. The Staff is awesome! The rooms ALWAYS clean. You are very close to the subways and buses. You can get to almost anywhere from this location. Over the past 8 years I have spend an average 60 to 70 nights and can not think of one time where there was any issues. You can't go wrong staying here.
Dear rdt2323,
We recognize your time is valuable and appreciate the feedback you have provided for Courtyard by Marriott Long Island City hotel. We are glad our location was perfect for your travel needs and that you loved our thoughtful hospitality and clean guest rooms. We will share your kind compliments with our entire team. Thank you for choosing us, and we look forward to your future stay.
Warmest Regards,
Abner C. Withers, Jr.
General Manager
Hotel is clean. But room is so
small. Fardeen is exceptional at the front desk with smile all the time. Except few, most of the employees are not friendly. Last there was no housekeeping without any notification.
Dear Syed Khaled M,
Thank you for taking time to evaluate your stay. Our goal is to maintain the highest standards, and we are truly sorry this was not your experience. We regret the inconvenience caused due the change in our housekeeping services. Please know our front desk is available to help you with such issues. Moreover, we apologize for any service shortfalls. Your feedback is invaluable and helps us identify areas needing attention to improve the overall guest experience. On the positive side, we are happy you were pleased with our spotless hotel and the outstanding service provided by Fardeen; we will surely share your kind words with him. Thanks again for being our guest, and we hope to have the opportunity to make your next stay perfect in every respect.
Warmest Regards,
Abner C. Withers, Jr.
General Manager
