Was given a disability room on the 4th floor. Room 411 is probably the worst room in the hotel. The window is on ground level with bushes in front of it . What made it worse is when we came back on Sunday night the whole room smelled like skunk 🦨
Dear carolynkQ1543NG,
Thank you for being our guest and sharing your review. We apologize for the concerns you had during your stay and for not meeting your expectations with your room. We work hard to provide a clean and comfortable environment; therefore, we regret there were any issues in your guestroom that compromised your experience. We will follow up on your problems to ensure we are well-poised to serve you better in the future. We hope you will consider us again, as we would welcome the opportunity to restore your confidence in our hotel.
Warmest Regards,
Abner C. Withers, Jr.
General Manager
Our flight out of Laguardia was cancelled and we needed a place to stay for the night. This Courtyard was a great location, room was very clean and modern. A little small but we were only there for the night.
There is a nice little store right next to it
Dear 462lenaz,
Thank you for your review of Courtyard by Marriott Long Island City hotel. We are happy to know you loved our beautiful, well-kept accommodations and prime location close to the airport. We hope to see you again soon and wish you all the best with your travels.
Warmest Regards,
Abner C. Withers, Jr.
General Manager
Love the stay here with friendly staff, steps away from subway station that has lines to bring you to new york city or jfk, a convenient store right downstairs as well as a City Acres grocery storesacross the road.
Shoutout to Lucy, the hotel’s Operation Manager who has been most helpful and friendly throughout my 3 nights stay there.
Used the gym for some workouts and the stations there are in good condition.
Dear Callie H,
Thank you for your recent stay at the Courtyard by Marriott Long Island City Hotel and for posting such a generous review of our hotel and staff, especially Lucy. It is a pleasure to know that we exceeded your expectations; our amenities, service, and convenience make us a great place to call home when visiting Long Island. We enjoyed having you as our guest, and we hope to see you again on your next visit.
Warmest Regards,
Abner C. Withers, Jr.
General Manager
Great location outside Manhattan. 3 minutes to metro that takes you all over Manhattan. Clean light rooms and great WiFi. A noisy part of NY with metro lines going on a bridge outside hotell. No cleaning and refill of shampoo, etc, if you don't ask for it. Great breakfast place two doors away from the hotel. Not so much fun restaurants for dinner close by.
Dear joakimr417,
Thank you for taking the time to share your review. We are glad to know you liked our location, comfortable accommodations, and excellent internet service. However, we apologize for the service shortfalls and the inconvenience this has caused. We will share your comments appropriately as we strive to enhance our guest experience going forward. We are also sorry for the noise disturbance you underwent and the inconvenience this has caused. In the future, please know our front desk is available to make your stay as comfortable as possible, so feel free to reach out to them. Thank you again for your patience, and we hope you will give us another chance to host you in the future.
Warmest Regards,
Abner C. Withers, Jr.
General Manager
Very nice hotel in good location. Quick weekend stay. Easy access to train station (walk about 100 feet) or one across the street. Took 12 minutes to get to Times Square. About a 20-minute Uber ride LGA (8pm on a Friday night). Newer hotel. Clean rooms. Not too big of rooms, but you are in NY so you have to understand that. Planet Fitness is across the street. Hudson Food Market is adjacent to the hotel. There is a food market across the street and some bars in the area. Hotel gym was good and spacious. Lots of area to move around and actually work out. Did not mingle much with the staff except for check in and check out. There is a restaurant/lounge on the premises that has seating areas. Would definitely stay here again.
Dear Martine R,
Our gratitude for taking the time to review your stay with us. We are glad you had an enjoyable time with us and that our location was convenient for everything you wanted to do on this visit. It is also good to learn you liked our refreshing accommodations and fitness center. All of us at Courtyard by Marriott Long Island City hotel look forward to having you stay with us again.
Warmest Regards,
Abner C. Withers, Jr.
General Manager
