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“HORRIBLE! Jet Blue has gone downhill and into the toilet.”
Review of JetBlue


Reviewed 16 May 2024

HORRIBLE! Jet Blue has gone downhill and into the toilet. Spent the entire flight home from my sister's bachelorette without working TVs in our entire row. Mentioned it to the incompetent crew and they told me the best they can do is have me call a 1-800 number. Well guess what? I did and they told me that the crew was supposed to reimburse me on site and now there is nothing they can do. What a joke. Avoid this airline its overpriced and dingy/dirty with untrained staff. Good luck understanding anyone who answers you on the customer service line. This airline is jacking up prices and the quality has been shot to hell. I will never fly them again, DELTA is the choice.

Date of travel: May 2024
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Thank Raquel S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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89 - 93 of 20,814 reviews

Reviewed 16 May 2024

You still hold the spot for worst airline ever even after holding that award strongly during and after covid. Shame on you all.

Date of travel: May 2024
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Thank FarAway24628275666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 May 2024

Delays going and coming, just moved us from gate to gate with no real updates and no flight reimbursements. Long customer service lines

Date of travel: May 2024
Thank Zugeily R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2024

I paid more for my 7 pound yorkie who had anxiety and should have gotten her own seat for that price & the staff would not allow on my lap in her carry case ! They rather her cry & whine . I understand during turbulence and landings etc but not smooth travel . Delta here I come

Date of travel: May 2024
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    • Value for money
    • Check-in and boarding
Thank richiebap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2024

This was the WORST air carrier i have ever been in. Not only did they cancel our flights they did nothing to accommodate. We payed extra$ to fix the mistakes they made. Do yourself a favor and choose anything but jet blue.

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Voyage700535
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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