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Rosa S

A wonderful experience.

Review of Boro Hotel
5.0 of 5 bubblesReviewed 29 Jul 2024
This is my second time staying at the this hotel and once again it didn't disappoint. The staff was super friendly, the food is amazing and it's conveniently located near the subway train station and the buses for transportation for going to the city. I love my experience here and I will definitely be coming back for my vacation next year.
Date of stay: July 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Executive Office, General Manager at Boro Hotel, responded to this review
Responded 4 Aug 2024
Dear Y6325UTrosas,

Welcome back!

Thak you so much for your wonderful review and your continued loyalty to The Boro New York.

We are so delighted to have you again and hear that we have exceeded your expectations once again.

Until next time,

Sincerely,

Marco Rodriguez
General Manager
The Boro New York
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 29 July 2024

We had a superb stay @Boro. We had the double room which was very spacious. The room was clean. The staff was very friendly. I love the ambience in the hotel.
The possibility for breakfast and lunch/diner @Beebe's was very much appreciated...it's nice to be able to rewind after a busy day in the city.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Resort19016238967
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Executive Office, General Manager at Boro Hotel, responded to this reviewResponded 5 August 2024

Dear Resort19016238967,

Thank you so much for your feedback.

We are glad you enjoyed your stay with us and we hope to welcome you back again soon.

Sincerely,

Marco Rodriguez
General Manager
The Boro New York

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2024

Recently, my partner and I stayed at the BORO Hotel in Queens at pretty much the going rate of close to $500 a night. The room could charitably be described as a bunker with amenities, including an unsecured sliding glass door to an unsecured balcony which provided the only possibility of fresh air. For almost the entirety of our stay that night, there was a loud all-night party being held. The cinder-block wall not only did not muffle the voices of screeching partyers, it seemed to magnify the noise. Our attempts to ask the front desk to have security restore enough quiet for a decent night's sleep were about as effective as the walls.

The following morning, we sought out a manager in order to file a complaint and ask for a refund for the room because the hotel had failed in its duty to "provide the conditions for a decent night's sleep." There was no manager on the premises, and the assistant positioned behind the picnic table cum front desk informed us that we had a valid complaint and would be contacted by a manager later that day. 2 months later, we've yet to hear back from BORO Hotel.

BORO was quite happy to take my money and run away from their responsibility!

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Jon P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Executive Office, General Manager at Boro Hotel, responded to this reviewResponded 24 July 2024

Dear jonpX1422CI,

Thank you for your feedback.

Please accept my sincerest apologies for not meeting your expectations and not doing more to make sure your stay went as smooth as possible. While I am unaware of the specifics, I would love to hear from you about the situation and how I can make it right for you.

Thank you.

Sincerely,

Marco Rodriguez
General Manager
The Boro New York

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2024

A quirky exterior makes this an easy to spot landmark in the Dutch Kills neighborhood. I found it easy to walk to different subway stops. Everyone who worked for the hotel was extra nice. Little quirks inside included no drawers in the room and limited hanging space. A quick request at the entrance desk gave us anything else we needed. Iron and board, ice, hanging rack, or refrigerator. The room was simple, with every amenity available.

Room tip: Don't be afraid to ask for whatever you need. The people are great.
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michael M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Executive Office, General Manager at Boro Hotel, responded to this reviewResponded 15 July 2024

Dear michaelmU2659DA,

Thank you so much for your detailed review.

We are glad you enjoyed your stay with us and hope to welcome you back again real soon!

Sincerely,

Marco Rodriguez
General Manager
The Boro New York

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2024

Great rooms with a beautiful view on the balcony, and the service was excellent. Helpful, quick, and to the point. Zafira did a great job at the front desk handling last minute changes for me. Would recommend for anyone visiting the city for work or vacation!

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cal S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Executive Office, General Manager at Boro Hotel, responded to this reviewResponded 15 July 2024

Dear 839cals,

Thank you so much for your review.

We will be sure to praise Zafira on a job well done!

We hope to welcome you back again real soon!

Sincerely,

Marco Rodriguez
General Manager
The Boro New York

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2024

The view from the corner Manhattan balcony was the most breath taken sight. The front staff was beyond amazing and accommodating. The location was perfect and easy. I do have a few recommendations tho. I wish there was a dresser/closet or a place to put clothes. The floor on the balcony was unbearable to step on without shoes.

Room tip: You need to reserve a refrigerator for the room they don't come with one without a request. Ask for the room service daily.
Date of stay: July 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Wanderer21036351161
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Executive Office, General Manager at Boro Hotel, responded to this reviewResponded 15 July 2024

Dear Wanderer21036351161,

Thank you so much for your review.

We appreciate your feedback to help make our guest experience better for everyone.

I'll be sure to share this review with the team on a job well done.

We hope to welcome you back again real soon!

Sincerely,

Marco Rodriguez
General Manager
The Boro New York

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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