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Theresa P

Wedding Party

Review of Boro Hotel
5.0 of 5 bubblesReviewed 28 Jun 2021via mobile
A very cute hotel. Many places to meet and gather.. Easy parking for drop off and close to parking garages. Good food in restaurant. Close walking distance to coffee shops and food. They were friendly and helpful even though some staff were new due to pandemic. I would definitely recommend hotel 😃
Date of stay: June 2021
Trip type: Travelled with family
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Guest Services Team Member, Guest Services / Front Office at Boro Hotel, responded to this review
Responded 6 Feb 2023
Thank you for taking the time to write about your experience at Boro. We hope to welcome you back in future!

Boro Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 24 June 2021

The location is very centrally located and the decor is very hip and modern. When it first opened we loved coming here, but this time you could see that the construction was starting to unravel.

When we first arrived the room we were given was 86 degrees inside with about 5 flies flying around. We turned the AC on but it didn't seem to be working and the flies were gross (obviously) so we called down and the receptionist gave us another room. When we arrived at the second room the lock on the door was broken, so we asked for new keys and she gave us a third room! This one was supposedly an upgrade, but it seemed like a standard room that was just given the standard love a hotel room should be given. The temperature was normal and there were glasses and a radio - standard amenities.

We probably will not be returning to this place, which is a shame, because it used to be our go-to.

Date of stay: June 2021
1  Thank vpisano82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services Team Member, Guest Services / Front Office at Boro Hotel, responded to this reviewResponded 28 June 2021

First and foremost, we want to thank you for choosing Boro Hotel for your return trip to New York. We acknowledge your feedback and would like to apologize for less than favorable experience with us.
It is disappointing to learn that the condition of your room was not up to standard. Housekeeping will surly be informed so we can do our absolute best for future guests. An increase in vigilance will ensure a comfortable and spotless room for future stays.
We hope we can encourage you to say with us again, and if so please feel free to contact me directly at mosullivan@borohotel.com, so I can facilitate your reservation and ensure that you will leave in a positive note.
Best
Mary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2021

Cool design and nice staff. Comfy, but creaky bed. Great bathroom. Could use a comfy chair or two in the room. Mary couldn't have been nicer, doing her best to meet every need. Not much in the area, but the hotel has room service all day long.

Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
1  Thank louisap260
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services Team Member, Guest Services / Front Office at Boro Hotel, responded to this reviewResponded 7 February 2023

Thank you for taking the time to write about your experience at Boro. We hope to welcome you back in future.

Boro Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2021

Great, low-key spot. My wife and I wanted to disconnect after our wedding and we absolutely loved it. Room was very spacious, clean with a modern feel. The receptionist was very kind and attentive. We had the room with the tub and we enjoyed every minute of it. The floor to ceiling windows brings a beautiful touch to the room.

Room tip: I recommend the studio room (with tub) for couples.
Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
Thank Newlywed621
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services Team Member, Guest Services / Front Office at Boro Hotel, responded to this reviewResponded 13 June 2021

Congratulations to you and your wife on your recent
nuptials. We are thrilled to hear that you had the opportunity to stay in our studio room. I will pass on your kind words to the team.
We look forward to welcoming you back in the near future.
Boro Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2021

My family and I stayed at this hotel while visiting New York and have nothing but good things to say. Mary, the woman at the front desk, made our stay comfortable and feel home-y. Any issues were taken care of almost immediately and kindly. 10/10 recommend staying here.

Date of stay: June 2021
Trip type: Travelled with family
Thank eliase387
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services Team Member, Guest Services / Front Office at Boro Hotel, responded to this reviewResponded 13 June 2021

Thank you for taking the time to write a review on your recent stay with us. We are happy to hear that you enjoyed time with us and look forward to welcoming you back in the near future and be your home away from home when you visit New York
Regards
Boro Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2021 via mobile

I wanted to have a hotel experience my mom said your place was nice and fake boogie I had a very nice time I like the loft look the brick walls and the balcony I will come again for my prom night we ate at the restaurant the food was ok but the room was cozy and the people were very nice to us I felt so grown up I mean very nice to me and my girlfriend

Date of stay: May 2021
Trip type: Travelled with friends
Thank M8530IOtammys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services Team Member, Guest Services / Front Office at Boro Hotel, responded to this reviewResponded 5 June 2021

I want to thank you for taking the time to share your experience and for your gratuitous compliments to our hotel and staff. It's a joy to learn your experience was enhanced by our hotel decor and customer service.
We are looking forward to welcoming you back in the near future.

Regards
Boro Team

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