We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Heidy

BAD CUSTOMER SERVICE/ NASTY MANAGER

1.0 of 5 bubblesReviewed 14 Feb 2020
this hotel is the most unprofessional place ever. the front desk agents are all rude and nasty. the manager is never available and is a impulsive liar. they kept my security deposit for my 1 night stay for over 2 weeks and still is pending.
Date of stay: February 2020
Trip type: Travelled on business
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
howardjohnsonlic, Manager at Howard Johnson by Wyndham Long Island City, responded to this review
Responded 6 Mar 2020
Dear guest,

Thank you very much for taking the time to review our property.

We're very sorry that you're unsatisfied with our staff. We'll work on improving our staff training. Thank you for your feedback!

As for your security deposit, we have released it to your bank. Please let us know if you have any questions and concerns. We would be happy to assist you with your request.

It's our honor to have you staying with us and we hope to see you again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$602
Fully refundable
  • Hotels.com
  • Booking.com
  • TownePlace Suites
    $605
0.1 km from Howard Johnson by Wyndham Long Island City
Fitness centre
$559
  • Booking.com
  • Home2
  • Hotels.com
0.8 km from Howard Johnson by Wyndham Long Island City
Free Wifi
Bar/Lounge
Exterior
$636
  • Hotels.com
  • Booking.com
  • Hilton Garden Inn
0.9 km from Howard Johnson by Wyndham Long Island City
Free Wifi
Restaurant
$595
Fully refundable
  • Hotels.com
  • Booking.com
  • Expedia.com
    $595
0.9 km from Howard Johnson by Wyndham Long Island City
Free Wifi
$639
Fully refundable
  • Hotels.com
  • Booking.com
  • Expedia.com
    $639
0.9 km from Howard Johnson by Wyndham Long Island City
Free Wifi
Fitness centre
Exterior
$719
Fully refundable
No prepayment needed
  • Hotels.com
  • Booking.com
  • Expedia.com
    $719
0.7 km from Howard Johnson by Wyndham Long Island City
Pool
Restaurant
$899
  • Booking.com
  • Hotels.com
  • Expedia.com
    $899
0.9 km from Howard Johnson by Wyndham Long Island City
Free Wifi
Bar/Lounge
  • Hotels.com
  • ZenHotels.com
    $716
  • Algotels
0.6 km from Howard Johnson by Wyndham Long Island City
Free Wifi
Restaurant
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    $1,114
  • Expedia.com
    $1,126
0.0 km from Howard Johnson by Wyndham Long Island City
Free Wifi
Vista Sky Lounge - Restaurant, Bar - Outdoor Patio
  • Hotels.com
  • ZenHotels.com
    $540
  • Expedia.com
    $546
0.6 km from Howard Johnson by Wyndham Long Island City
Free Wifi
Restaurant
View more hotels in Long Island City
Reviews (1,082)
Filter reviews
1,082 results
Traveller rating
151
365
321
151
94
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
151
365
321
151
94
See what travellers are saying:
Selected filters
Filter
Updating list...
4 - 9 of 1,082 reviews
Reviewed 13 January 2020

The hotel only has first cum first parking. And the area is not too safe for street parking and the neighbourhood too is not family friendly. The staff is not helpful at all and are rude too. All in all no recomendations

Date of stay: January 2020
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank cmrnorth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
howardjohnsonlic, Manager at Howard Johnson by Wyndham Long Island City, responded to this reviewResponded 7 March 2020

Dear guest,

Thank you very much for taking the time to review our property.

We're very sorry that you're unsatisfied with the parking and our staff. We'll work on involving more spaces for parking and also improving our staff training. Thank you for your feedback!

It's our honor to have you staying with us and we hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2019 via mobile

My mother & I checked in this hotel on Christmas Eve on 12/24/19 of compliments of my sister who booked it for us to stay at. First off our room was absolutely unsafe and unhealthy due to part of a floor in front of the bathroom that is buckling which I tripped over twice nearly falling, and the bathroom tub would fill up with water while taking a shower, second the air conditioner & heating unit was so clogged with dust & mold that I severely coughed and couldn't get rest for two nights, I had to shut the unit down and cover it with towels to block the toxic particles, this was seriously unacceptable as I have been sick and have breathing problems as I reported this to 3 staff members and found out on the morning of check out that from your male front desk staff member that this hotel has had a incident with another hotel guest regarding air conditioning & heating unit being clogged with toxic residue. Also Breakfast was piss poorly managed as the food wasn't served hot and the chaffing dishes didn't have heating in them which the food lost its temperature which is not safe as hot foods need to be held at temperature. I was really disgusted by all this especially the heating & cooling unit which was the most important thing that should've been taken care of! This is absolutely unacceptable as I said! Management should make this right as it was a just horrendous experience during Christmas. I saw so many red flags and problems while staying here.

Date of stay: December 2019
Trip type: Travelled with family
3  Thank charlesv510
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
howardjohnsonlic, Manager at Howard Johnson by Wyndham Long Island City, responded to this reviewResponded 10 March 2020

Dear guest,

Thank you very much for taking the time to review our property.

We're very sorry that you're unsatisfied with the your stay. We'll work on our room amenities, our staff training and our breakfast. Thank you for your feedback!

It's our honor to have you staying with us and we hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2019 via mobile

Sleep is comfy with 3 pillows per bed on our double room. Very quiet and location is good and near subway F. I have been to a number of Howard Johnson hotels but this one has eggs and sausages for breakfast! That's a big plus and thumbs up for me. Wifi is free and signal is ok. Free ice and water at the mezzanine where the microwave is located too. What I did not like are the molds on the shower wall and the sides of the sink which you can see on the reflection at the mirror. I guess they were not thoroughly cleaned. Other Howard Johnson hotels have their own ref and microwave per room but this location doesn't. It was a bit of a hassle to go to the mezzanine to heat something for the baby. And there no ref to store excess milk. But aside from those, we slept good and enjoyed the breakfast.

Date of stay: December 2019
Trip type: Travelled with family
1  Thank JazzV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
howardjohnsonlic, Manager at Howard Johnson by Wyndham Long Island City, responded to this reviewResponded 7 March 2020

Dear guest,

Thank you very much for taking the time to review our property. It's always heartwarming to hear that our breakfast, amenities and free wifi were appreciated.

We're very sorry that we currently do not provide one microwave per room. We'll work on your suggestions. Thank you for your feedback!

It's our honor to have you staying with us and we hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2019

I was looking for nice and clean hotel to stay for an overnight trip to NYC. I wasn't thrilled with the lack of parking but it's New York...it goes with the territory. First thing we noticed was the "Happy Easter" light up sign on the front of the hotel. Our trip was after Thanksgiving 2019. Check in went well and we found close by street parking.

Heading to our room was a different story unfortunately. The directional signs upon leaving the elevator were wrong. It was a minor inconvenience but should be noted. Upon opening our room door, we were hit with a blast of cold air. We proceeded into the room to find out what was wrong. The light near the heater/air conditioner didn't work. We had to use our cell phone flashlights to see anything near the heating unit. We found out one of the windows behind the bed was open. In 30 degree weather.

We closed the window and cranked the heater up to 78*. Nothing. Still felt like cold air. So we headed back to the check in desk to ask for a different room. I was told to shut the window and the employee at the desk would be up in 5 minutes to look at the heater. She had to crank the heat up to 86* to even get any heat coming out of it. We had to wait well over an hour after getting to our room to even feel like we could take our coats off in our room.

We weren't looking for fancy or high class but only a place to crash for the night. But sadly we found much worse than that.

Date of stay: November 2019
    • Value
    • Cleanliness
    • Service
1  Thank jocamom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
howardjohnsonlic, Manager at Howard Johnson by Wyndham Long Island City, responded to this reviewResponded 7 March 2020

Dear guest,

Thank you very much for taking the time to review our property. It's always heartwarming to hear that our housekeeping was appreciated.

We're very sorry that you're unsatisfied with the heating system. We are working on improving and renovating our heating and insulation in our building, so that you would never experience heater malfunction again. We'll also work on correct our signs. Thank you for your feedback!

It's our honor to have you staying with us and we hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2019

They charged me over $80 for parking for 3 days. The room was supposed to be a suite. It was so small that I couldn’t walk around the bed without hitting my head on the television. Also, the toilet paper was like sandpaper and so thin that it falls apart in your hand. The staff is not friendly, nor are they helpful. Not worth the money or time.

Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank cbE5722VD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews