I was looking for nice and clean hotel to stay for an overnight trip to NYC. I wasn't thrilled with the lack of parking but it's New York...it goes with the territory. First thing we noticed was the "Happy Easter" light up sign on the front of the hotel. Our trip was after Thanksgiving 2019. Check in went well and we found close by street parking.

Heading to our room was a different story unfortunately. The directional signs upon leaving the elevator were wrong. It was a minor inconvenience but should be noted. Upon opening our room door, we were hit with a blast of cold air. We proceeded into the room to find out what was wrong. The light near the heater/air conditioner didn't work. We had to use our cell phone flashlights to see anything near the heating unit. We found out one of the windows behind the bed was open. In 30 degree weather.

We closed the window and cranked the heater up to 78*. Nothing. Still felt like cold air. So we headed back to the check in desk to ask for a different room. I was told to shut the window and the employee at the desk would be up in 5 minutes to look at the heater. She had to crank the heat up to 86* to even get any heat coming out of it. We had to wait well over an hour after getting to our room to even feel like we could take our coats off in our room.

We weren't looking for fancy or high class but only a place to crash for the night. But sadly we found much worse than that.

They charged me over $80 for parking for 3 days. The room was supposed to be a suite. It was so small that I couldn’t walk around the bed without hitting my head on the television. Also, the toilet paper was like sandpaper and so thin that it falls apart in your hand. The staff is not friendly, nor are they helpful. Not worth the money or time.

I try to be fair with reviews, as I realise it affects peoples jobs. The positives were that we got a clean room, well insulated from outside noise, and a comfortable bed. Coffee making facilities in room, and access to cold and hot water machine at mezanine level. Fairly consistent housekeeping. A reasonable breakfast is included in the price, and it is accessible to central NY via nearby subway. And it was cheaper than staying in Manhattan. However, there is no safe, either in room or at front desk, making it necessary to carry passport and all other belongings at all times. And it took a month for the 'deposit' pre-authorisations to be fully cleared from my credit card, requiring messages to the hotel, booking company and bank during that time. I would like to think this was a one-off, but it seems others have reported similar irregularities. Again, to be fair, my impression is that this was down to disorganisation and inexperienced staff, rather than a deliberate policy. However, for this reason, I would not stay again.