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cober6711
Mississauga, Canada

Hotel closed for renovations

1.0 of 5 bubblesReviewed 3 Mar 2024via mobile
Beware - hotel is closed for renovations until at least September!

What's even worse is that neither the hotel nor Marriott took any steps to inform guests that this was the case. Not to mention that there is absolutely nothing on their website to indicate this, apart from the fact that rooms are unavailable.

I don't know what it is about NYC hotels but this seems to be a huge problem.
Date of stay: March 2024
Trip type: Travelled solo
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Louis Gonzalez, General Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this review
Responded 6 Mar 2024
Thank you for the update. We have contacted all guest who have email address on file to notify them of our closure.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1 - 6 of 799 reviews
Reviewed 6 April 2021 via mobile

We regret to sent our family to this place. They owe me money and they keep lying to my bank. But i have the suprises for them . I'm waiting for booked room on December 19 ,2020 but we got there at 1:30 am December 20,2020 and checked out same the for not providing towels and room cleaning. They had no towels or house keepers due to Corona virus, terrible excuses but they agreed to refund my money of $300.18 instead of $420 yet no money refunded.

Date of stay: April 2021
Trip type: Travelled with family
1  Thank 627sylvesterk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 January 2021 via mobile

Thinking it was nice judging by the photos online but the sheets were stained pillows were so flat in both rooms I was switched the first one wasn’t even cleaned nothing but filth second one was decent but they need to remodel and update its definitely not a suite more like a studio — one elevator works which takes a bit to get to you no breakfast due to COVID I’m assuming location isn’t too bad the towels were thin they don’t have hand towels only bath or wash cloths even with that there’s hair in the towels so your better off going elsewhere I’m not even sure if they sanitize the rooms since every other hotel has a note and 2-3 sanitizing wipes on the table before the guest touches anything this hotel doesn’t do none of that I slept with my coat on the bed and my hoodie as my pillow. Out of all my travels and hotel stay this is the WORST.

Date of stay: January 2021
Trip type: Travelled with friends
1  Thank beamaryt2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 January 2021 via mobile

I would never stay here again! It was filthy. My room had no hand towels or wash cloths and one bath towel for 2 people. When I asked for towels I was told they had no more. Seriously? The bed linens were horribly stained. The handle on our door was about to fall off. No other customers had masks on and were not asked to put them on. I had driven 12 hours and had to get up early and drive 12 hours again. I just wanted a shower and a clean bed. I slept on top of the bed, in my clothes with my coat as a cover. This should not be a Marriott property. I stay exclusively at Marriott properties because I can usually count on high quality. Definitely missed the mark here.

Date of stay: December 2020
Trip type: Travelled with family
1  Thank cathyr289
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 November 2020 via mobile

Hotel very dirty,the people inside de lobby with no mask,no breakfast,only one elevator,nothing to drink in the lobby ,not even water,this is a very unsafe way to manage a hotel, i feel bad because this was my favorite hotel

Date of stay: November 2020
Trip type: Travelled with family
1  Thank hoyor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 October 2020

Breakfast was very ordinary, rooms were decent but small, parking was crazy expensive but not available as they have very limited spots so had to park on the street which didn't feel safe at all but luckily nothing happened to my rental.

Area didn't feel safe so was very careful at nights.

Front desk was always missing so had to wait for 10-15 mins before someone will come to help us.

Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
2  Thank Mr_AK_82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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