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mattsontop
Los Angeles, California

Failure on almost all levels

1.0 of 5 bubblesReviewed 20 Jan 2020
I've stayed at almost all of the Marriott properties in the LIC area and this one is by far the worst. First, it's location is somewhat isolated as it's just off the busy Northern Blvd which means you will be near the noise of not only the road but the subway track that runs parallel above it. There are few restaurants or bars in the immediate 3-4 block area (the popular Mike's Pizza, while 1 street over appeared closed for good when I visited). That means you'll have to walk several blocks or take taxis/Ubers to get to those areas.

The biggest problem I had with this place was that nothing was working when I visited. I arrived during a cold spell but it was in no means blizzard weather and no snow, but upon arrival the cheery FD agent informed me that there was no Direct TV so that basically meant no TV at all in the rooms. Not a huge problem but still disappointing for those of us wanting to watch tv for the local news or weather. (Somehow though the TV's in the lobby were working just fine). No upgrades or better rooms as an elite member-----unless you count the room that I was given facing the parking lot away from Northern Blvd. While it was in a corner, you could still hear the trains every few minutes that run almost ALL night. There was a white noise machine in the room but of course, that wasn't working either. Best of all, the heating didn't work in the room and it was like sleeping in a cryogenics chamber for the night. At check-out, the FD Supervisor attempted to "rectify the situation" by giving me 1,000 bonus points but lo and behold 2 weeks later I still don't have them in my account!

Breakfast is standard Fairfield fare----some scrambled eggs, breakfast sausage, cereal, breads, oatmeal, waffles and canned fruit. Seating wasn't an issue around 8 am but I'm not sure the hotel was full. The room was small as expected, clean but obviously no one paying attention to the broken/not working items in the room (at least there was hot water).

I doubt I would ever stay here again even if it was the lowest priced property in the area as the management obviously doesn't care about the property or their guests. While the staff was very friendly and always had a smile, it wasn't enough to make up for all the failures here.
Date of stay: January 2020
Room Tip: Bring earplugs----you'll hear the trains no matter where you are
Trip type: Travelled on business
2.0 of 5 bubblesRooms
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VanessaElliottW, Front Office Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this review
Responded 22 Jan 2020
Hello Mattsontop,

Thank you for staying with us here at the Fairfield by Marriott Queens/Queensboro Bridge.
We appreciate your feedback as it enable us to improve on our services.

We regret that you stay was less than expected. For this, I sincerely apologize. We have since addressed these concerns by addressing them with the relevant team in an effort to prevent a reoccurrence. Additionally, we have since switched TV providers so as to ensure that our guests are no longer affected by the area-wide outage.

I am glad however, that our staff treated you well and you found our breakfast buffet satisfying. It is my pleasure to inform you that our property is currently undergoing renovations. We are thrilled about this improvement of our property and I can tell you that our guests are just as excited.

I would love to look into the points you were promised to make this right. As such, I invite you to reach out to me directly so I can assist you with this.

We do hope to serve you again in an effort to restore your faith in us.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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13 - 18 of 799 reviews
Reviewed 17 December 2019 via mobile

It's probably a slightly older hotel, but I was a little disappointed when I arrived. I understand as hotels get used (especially in NYC) they start to look run down. However simple things like floors being dirty bring down the quality. (Update: After spending 4 nights in NYC you discover everything in NYC is a little dirty and the hotel actually seemed relatively clean comparatively). The location is very close to 2 subway locations for getting around. (The N-W location on 39th is nicer and feels safer than the E-M-R on Queens Plaza) The breakfast was decent for a big hotel with lots of people. Did not use the gym but it seems reasonable and basic. The rooms are a little noisy as one of the subway lines (N-W) nearby goes above ground. It did not bother us and the rooms have a sound machine as well for white noise to drown out the train sounds. Getting to Manhattan is very easy (maybe 20 mins) and recommend this hotel if staying in Manhattan isn't in your budget

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank GregTrav28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VanessaElliottW, Front Office Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded 17 December 2019

Dear GregTrav 28

We recognize your time is valuable and appreciate the feedback you have provided.

Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Fairfield Inn & Suites New York Queens/Queensboro Bridge, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

In addition, I am thrilled that you liked breakfast and the proximity of the subway lines. We regret that you were disturbed as we understand the importance of rest. Please let us offer you a quieter room in the event you book with us again, whenever your travels take you back to the city.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2019

There is much to like about this hotel. it is certainly well located for subway transport into NYC. It does have some eating places within walking distance as well.

It is a relatively new hotel kind of shoe horned into an area in transition. The staff is very good and service was certainly not an issue.

My biggest issue was noise from elevated train. The hotel must know because my room has a noise machine. Just not a quiet spot and no way to avoid it.

Date of stay: December 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank RobBflo1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VanessaElliottW, Front Office Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded 17 December 2019

Dear RobBflo1,

Thank you for staying with us here at the Fairfield by Marriott Queens/Queensboro Bridge. We appreciate your feedback as we understand that your time is valuable.

We regret that you were disturbed by the subway as we understand how frustrating this can be. We would have loved the opportunity to have facilitated a room move due to noise issues, as we do have some rooms that are quieter than some. We are thrilled however that you enjoyed our hotel and found our service excellent.

Once again, thank you for staying with us.
We encourage you to book with us again if your travels take you back to the city.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2019 via mobile

My Fifth stay at this hotel. Excellent service once again all around. Front desk did an excellent job of attending to my family and I. Clean rooms, very close to Manhattan, very close to transportation

Date of stay: December 2019
Trip type: Travelled with family
2  Thank charliev896
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VanessaElliottW, Front Office Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded 15 December 2019

Hi Charliev896,

Thank you for staying with us here at the Fairfield by Marriott Queens/Queensboro Bridge and providing your feedback.

We are delighted that you enjoyed your stay with us as it is always a pleasure to host you and your family!
Sounds like you found your home away from home with us!

We invite you to stay with us whenever your travels take you back to this beautiful city. Please let us know if there is anything we can do to make your stay more comfortable.

We look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2019 via mobile

Very friendly and helpful staff! Only a couple minutes walk to the Queens Plaza subway station, then less than 10 minutes into NYC.
Room was spacious and had a partial view of Manhattan. Lots of restaurants within a few minutes walk.

Date of stay: November 2019
Trip type: Travelled solo
1  Thank LMytravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VanessaElliottW, Front Office Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded 13 December 2019

Hi LMytravels

Thank you for staying with us here at the Fairfield by Marriott Queens/Queensboro Bridge.

We appreciate your feedback as we understand that your time is valuable.

We are thrilled that your stay with us was exceptional! I am glad that you found our location convenient to your needs and our staff friendly and helpful. Reviews such as this are very encouraging and it is my pleasure to share this with the team here.

Once again, thank you for staying with us and we look forward to hosting you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2019 via mobile

I literally wish I lived here and that Liana was my landlord. Liana is the sweetest and so accommodating. It is an oasis of amazing service. Continental breakfast is on the money. I’m 100% not kidding that I’ve made it my goal in life to be living at this hotel full time, and will not stop until I at least stay an entire month. I now live in hotels full time, however I can’t always find the kind of Fairfield that started me on this journey. Life is not a Fairfield Queensboro Plaza and not everyone is Liana!

Date of stay: November 2019
Trip type: Travelled solo
1  Thank daveysteveydave e
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VanessaElliottW, Front Office Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded 12 December 2019

Dear Daveysteveydave,

Thank you for staying with us here at the Fairfield by Marriott Queens/Queensboro Bridge.
We appreciate your feedback as we understand that your time is valuable.

I am ecstatic that you enjoyed your stay with us and do appreciate the laughter that I experienced when I read this review! I have shared your feedback with the entire hotel team in addition to our corporate office!

This review has warmed our hearts and I am positive you have provided encouragement to us.

We thank you again and do hope you choose to stay with us whenever your travels take you back to this great city!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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