I NEVER write reviews on anything but I just had to because of the exceptional WOW factor experience I had with Liana at the front desk! If only everyone was nice like her in NY! She literally made our day because of her great service and cute personality!
Dear VietKamikaze,
We are delighted to have been your chosen hotel during your recent stay in Long Island City. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team (especially Liana!) as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Fairfield Inn & Suites New York Queens/Queensboro Bridge and we hope you choose to create more memories with us whenever your travels bring you back to Long Island City.
Very convenient access to mid-town Manhattan and JFK with direct subway links (E & R Lines) to JFK, Penn Station, NY Bus Terminal & Central Park and Downtown to World Trade Ctr & Battery Park areas. A smart modern hotel with simple but good quality rooms incl a bath tub which is essential for us, a good b'fast incl hot options and excellent People - thank you Jessica and Big Boss for your friendly and professional help at Reception.
Current Problem? Major construction work around the Hotel and Plaza Station can make for a disturbed night unless you request a room on the 'quiet side' of the Hotel. Not a major problem for us but this work looks set to last for several more months
Dear Freedom801622,
Thank you for choosing the Fairfield Inn & Suites New York Queens/Queensboro Bridge for your recent travels to Long Island City.
Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”
Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!
We stayed here because of convenience. Very convenient to both LGA and Midtown. It was about a $0 Uber or taxi to LGA and about the same to Times Square. The free breakfast was fresh. Breakfast was the normal Fairfield Inn breakfast, waffles, scrambled eggs, oatmeal, danish, cereal. The only complaint I have was the $11 glass of wine. This tasted like a $3 bottle of wine and way overpriced. Loved the friendly staff and clean room and best of all the location.
Hi Terry,
Thank you for staying with us here at the Fairfield Inn & Suites Queens/Queensboro Bridge.
It was our pleasure to accommodate you and we are thrilled that you enjoyed breakfast. I apologize that you were not pleased with our wine selection and I do intend on updating that list!
I am glad that you found the location convenient and our staff friendly. We are always delighted to accommodate guests like yourself.
We hope to serve you again whenever your travels take you back to New York City.
My friend and I stayed for 2 nights Oct 18-20.
The hotel is close to an elevated subway that takes you to Time Square Manhattan. The weekend of our stay, there was no subway service at closest the stop, so we did not have to worry about the noise at night. I didn’t mind walking an extra 7 minutes to the next stop. The staff was fabulous-- very friendly and accommodating. The free breakfast a nice addition. There were omelets, sausage, toast, waffles, fruit, juices, coffee, oatmeal, and cereal. The hotel is in an industrial neighborhood, but I felt safe. There was an awesome Indian restaurant and a great Thai restaurant nearby.
There were a few minor things that keep me from giving the hotel rave reviews. There are only 15 floors but only 2 elevators, making for a long elevator wait. The rooms were smaller than average. This made it difficult to sit at the desk since there was just a small space for the chair. While the beds, bathroom, floors were clean, the walls and windows in the room needed cleaning. Lastly, at 6:15 AM an alarm stating ”this is a false alarm” went off in all the rooms. While we paid a reasonable weekend rate for the room, I felt like the weekday rate (which is $100 less per night) is more reflective of the hotel’s value. Despite this, I would stay here again and would recommend this hotel for an affordable and comfortable stay in NYC.
Hi WLorrie,
Thank you for staying with us here at the Fairfield Inn & Suites Queens/Queensboro Bridge.
We appreciate your leaving a review and I do apologize that the size of the room did not suit your needs.
I am thrilled however that our staff treated you well and you enjoyed our free breakfast. I will definitely post this review for them to see!
I sincerely apologize that you were interrupted by the fire alarm but I am glad that you recommend our hotel to travelers like yourself.
We hope to serve you again when you travels take you back to New York City.
We stayed on the 14floor, while the room was in need of a makeover because it was a bit dated, however it was clean and comfortable.The Queen bed and pillows were great...AC worked fine and the room was quiet! Nice breakfast in the morning ....The train station is very close and you can get a number of lines out of LIC. A GREAT BIG SHOUT OUT TO WYKEEM AT THE FRONT DESK WHO WAS ALWAYS WILLING TO HELP! HE IS GREAT GUY!...we will be back!
Hi Maryhw2014,
Thank you for choosing the Fairfield Inn & Suites New York Queens/Queensboro Bridge for your recent travels to Long Island City.
Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” I am thrilled to share your feedback with Wykeem as reviews such as this definitely keeps us motivated!
In addition, the hotel will undergo renovations in the coming month and our rooms will definitely be updated!
Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!
Sincerely,
Vanessa Elliott-Worrell
Front Office Manager
Fairfield Inn & Suites Queens/Queensboro Bridge
vanessa.elliott-worrell@marriott.com
718-482-0100
