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VIET Nguyen

Front desk - Liana

5.0 of 5 bubblesReviewed 2 Nov 2019via mobile
I NEVER write reviews on anything but I just had to because of the exceptional WOW factor experience I had with Liana at the front desk! If only everyone was nice like her in NY! She literally made our day because of her great service and cute personality!
Date of stay: November 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VanessaElliottW, Front Office Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this review
Responded 6 Nov 2019
Dear VietKamikaze,

We are delighted to have been your chosen hotel during your recent stay in Long Island City. It was truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team (especially Liana!) as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

Thank you for staying at the Fairfield Inn & Suites New York Queens/Queensboro Bridge and we hope you choose to create more memories with us whenever your travels bring you back to Long Island City.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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22 - 27 of 799 reviews
Reviewed 25 October 2019

Very convenient access to mid-town Manhattan and JFK with direct subway links (E & R Lines) to JFK, Penn Station, NY Bus Terminal & Central Park and Downtown to World Trade Ctr & Battery Park areas. A smart modern hotel with simple but good quality rooms incl a bath tub which is essential for us, a good b'fast incl hot options and excellent People - thank you Jessica and Big Boss for your friendly and professional help at Reception.
Current Problem? Major construction work around the Hotel and Plaza Station can make for a disturbed night unless you request a room on the 'quiet side' of the Hotel. Not a major problem for us but this work looks set to last for several more months

Room tip: As per my Review above...just ask for a quiet room on the west side
Date of stay: October 2019
    • Location
    • Rooms
    • Service
1  Thank Freedom801622
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VanessaElliottW, Front Office Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded 7 November 2019

Dear Freedom801622,

Thank you for choosing the Fairfield Inn & Suites New York Queens/Queensboro Bridge for your recent travels to Long Island City.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

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Reviewed 22 October 2019

We stayed here because of convenience. Very convenient to both LGA and Midtown. It was about a $0 Uber or taxi to LGA and about the same to Times Square. The free breakfast was fresh. Breakfast was the normal Fairfield Inn breakfast, waffles, scrambled eggs, oatmeal, danish, cereal. The only complaint I have was the $11 glass of wine. This tasted like a $3 bottle of wine and way overpriced. Loved the friendly staff and clean room and best of all the location.

Date of stay: October 2019
    • Value
    • Rooms
    • Service
1  Thank terryhumerickhouse
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VanessaElliottW, Front Office Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded 23 October 2019

Hi Terry,

Thank you for staying with us here at the Fairfield Inn & Suites Queens/Queensboro Bridge.

It was our pleasure to accommodate you and we are thrilled that you enjoyed breakfast. I apologize that you were not pleased with our wine selection and I do intend on updating that list!

I am glad that you found the location convenient and our staff friendly. We are always delighted to accommodate guests like yourself.

We hope to serve you again whenever your travels take you back to New York City.

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Reviewed 22 October 2019

My friend and I stayed for 2 nights Oct 18-20.
The hotel is close to an elevated subway that takes you to Time Square Manhattan. The weekend of our stay, there was no subway service at closest the stop, so we did not have to worry about the noise at night. I didn’t mind walking an extra 7 minutes to the next stop. The staff was fabulous-- very friendly and accommodating. The free breakfast a nice addition. There were omelets, sausage, toast, waffles, fruit, juices, coffee, oatmeal, and cereal. The hotel is in an industrial neighborhood, but I felt safe. There was an awesome Indian restaurant and a great Thai restaurant nearby.
There were a few minor things that keep me from giving the hotel rave reviews. There are only 15 floors but only 2 elevators, making for a long elevator wait. The rooms were smaller than average. This made it difficult to sit at the desk since there was just a small space for the chair. While the beds, bathroom, floors were clean, the walls and windows in the room needed cleaning. Lastly, at 6:15 AM an alarm stating ”this is a false alarm” went off in all the rooms. While we paid a reasonable weekend rate for the room, I felt like the weekday rate (which is $100 less per night) is more reflective of the hotel’s value. Despite this, I would stay here again and would recommend this hotel for an affordable and comfortable stay in NYC.

Date of stay: October 2019
    • Value
    • Location
    • Service
1  Thank wlorrie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VanessaElliottW, Front Office Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded 22 October 2019

Hi WLorrie,

Thank you for staying with us here at the Fairfield Inn & Suites Queens/Queensboro Bridge.
We appreciate your leaving a review and I do apologize that the size of the room did not suit your needs.

I am thrilled however that our staff treated you well and you enjoyed our free breakfast. I will definitely post this review for them to see!

I sincerely apologize that you were interrupted by the fire alarm but I am glad that you recommend our hotel to travelers like yourself.

We hope to serve you again when you travels take you back to New York City.


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Reviewed 11 October 2019

We stayed on the 14floor, while the room was in need of a makeover because it was a bit dated, however it was clean and comfortable.The Queen bed and pillows were great...AC worked fine and the room was quiet! Nice breakfast in the morning ....The train station is very close and you can get a number of lines out of LIC. A GREAT BIG SHOUT OUT TO WYKEEM AT THE FRONT DESK WHO WAS ALWAYS WILLING TO HELP! HE IS GREAT GUY!...we will be back!

Date of stay: October 2019
    • Value
    • Cleanliness
    • Service
1  Thank MARYHW2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VanessaElliottW, Front Office Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded 12 October 2019

Hi Maryhw2014,

Thank you for choosing the Fairfield Inn & Suites New York Queens/Queensboro Bridge for your recent travels to Long Island City.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” I am thrilled to share your feedback with Wykeem as reviews such as this definitely keeps us motivated!

In addition, the hotel will undergo renovations in the coming month and our rooms will definitely be updated!

Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

Sincerely,
Vanessa Elliott-Worrell
Front Office Manager
Fairfield Inn & Suites Queens/Queensboro Bridge
vanessa.elliott-worrell@marriott.com
718-482-0100

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Reviewed 6 October 2019 via mobile

I planned on staying at the Fairfield inn in Queens on the 23 September 2019. On my arrival I was informed that my booking could not be found despite me providing a voucher with confirmation number to the hotel service desk on my arrival. The service desk consultant then proceeded to work behind the computer trying to find my booking. He then requested my credit card indicating that I was required to pay the general breakage fee. He indicated that the money would be refunded to my credit card which was fine with. However, when I checked out on my return back home I realised on my bank statement that my credit card was debited an amount of the full stay despite the fact that my company already paid for my accommodation. I was never even provided with an invoice or receipt. I would stay far away from this hotel!

Date of stay: October 2019
Trip type: Travelled on business
1  Thank zaydw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VanessaElliottW, Front Office Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded 7 October 2019

Dear My Zayd,

Thank you for taking the time to provide your honest feedback regarding your stay with us here at the Fairfield Inn & Suites Queens/Queenboro Bridge.

Providing the highest level of service is priority and we sincerely regret that we failed to meet or exceed your expectations.

I was able to review the details of your stay and I can confirm that your reservation was in fact pre-paid in full. As such, I will be processing a full refund to your credit card which should reflect on your account within 7-14 business days.

Unfortunately, errors such as this occur sometimes and we aim to correct them as soon as we are aware.

On behalf of the entire team, please accept my sincerest apologies as I do understand this is a great inconvenience for you. If you have any further questions or concerns, please do not hesitate to reach out.

We welcome you to stay with us again if your travels take you back to New York City. It would be my pleasure to assist you in any way.

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